Director, Medical Respite (Tucson)

Catholic Community Services of Southern Arizona, Inc. (CCS) is thriving! For 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All.

We credit our continued success to our valuable employees! If you want to make a difference, help people, and serve your community, we want YOU to join our team! For more information visit our website at: www.ccs-soaz.org.

OVERVIEW

Senior leadership role responsible for the strategic direction, clinical, and operational excellence and long-term sustainability of the Medical Respite program serving medically vulnerable individuals that are unhoused. This position provides executive oversight of all clinical and non-clinical services, including Admissions, Case Management, Behavioral Health, and Support Services. This position is accountable for program performance across financial outcomes, clinical quality, regulatory compliance, employee engagement, and patient satisfaction. This role ensures the delivery of high-quality, patient-centered care while maintaining full compliance with all federal, state, and contractual requirements, including Arizona Healthcare Cost Containment System (AHCCCS) and Department of Developmental Disabilities (DDD) standards where applicable. This position serves as the primary external representative and executive leader of the program, responsible for cultivating strategic partnerships, managing key contracts, and positioning the program as a critical community healthcare resource. Position may from time to time be stressful and require a high demand of performance. May perform other duties as assigned.

ESSENTIAL FUNCTIONS

• Serves as the executive leader and public ambassador of the Medical Respite program, representing the organization to hospitals, AHCCCS health plans, DDD, government agencies, and community stakeholders
• Leads business development and contract management efforts, including securing, maintaining, and expanding partnerships with healthcare systems, managed care organizations, and public entities
• Coordinates compliance with all contractual, licensing, and regulatory requirements, including performance metrics, reporting standards, and quality expectations
• Develops and maintains strong relationships with referral partners, funders, and community stakeholders to promote program growth, satisfaction, and long-term collaboration
• Provides strategic leadership in program planning, including development and execution of goals, budgets, and sustainability initiatives such as grants and new funding opportunities
• Oversees clinical and operational performance to ensure high-quality, efficient, and evidence-based service delivery aligned with established standards of care
• Directs multidisciplinary teams by establishing staffing models, supervising personnel, and supporting workforce development and performance management
• Ensures integration of clinical and support services, including medical records, transportation, and facility operations, to support coordinated and seamless care delivery
• Maintains oversight of data systems, program evaluation, and reporting infrastructure, ensuring accurate, timely submission of utilization, outcome, and compliance reports
• Facilitates proper billing, documentation, and reimbursement processes, including Medicaid (AHCCCS) eligibility screening and enrollment support for clients
• Represents the program in regional planning groups, stakeholder meetings, and community coalitions, while leading outreach and marketing efforts to enhance visibility and impact
• Maintains accountability for 24/7 program operations, including staffing, safety protocols, and responsiveness to internal and external stakeholders
• Collaborates with internal leadership and external partners to ensure coordinated care, effective service transitions, and continuity of care; may provide direct clinical support and perform job-related travel as needed

KEY PERFORMANCE INDICATORS

The Director is accountable for achieving measurable outcomes across the following domains:

Program Performance & Outcomes

• Average length of stay within target benchmarks
• Successful discharge rates to stable housing or appropriate care settings
• Hospital readmission reduction rates
• Bed utilization and occupancy rates

Financial Performance

• Program operating within approved budget
• Revenue targets achieved (including AHCCCS billing and contract revenue)
• Cost per guest within established benchmarks

Contract & Stakeholder Management

• Timely and accurate submission of all required contract reports
• Compliance with all AHCCCS, DDD, and hospital contract requirements
• Stakeholder satisfaction and retention rates
• Number of new contracts or funding sources secured annually

Quality & Compliance

• Audit outcomes (internal and external) meeting or exceeding standards
• Compliance with licensing, regulatory, and accreditation requirements
• Clinical quality indicators and patient safety outcomes

Workforce & Culture

• Employee engagement and retention rates
• Staff productivity benchmarks met
• Completion of required trainings and certifications

MINIMUM REQUIREMENTS

Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position and will be considered by the Executive Director of Human Resources.

• Bachelor's Degree in Public Health, Health Policy, Healthcare Administration, or related field
• Licensed Registered Nurse (RN) or licensed mental health practitioner
• Minimum of five (5) years of progressively responsible leadership experience, including oversight of clinical operations and contract management
• Demonstrated experience working with Medicaid systems (AHCCCS) and/or DDD

REGULATORY

• Must be at least 18 years of age
• Valid driver license, proof of insurance, and 39-month motor vehicle report
• Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card and FBI National Criminal Records History Report (employer paid)
• Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid)
• TB test (employer paid)

PHYSICAL AND MENTAL REQUIREMENTS

• Work is completed primarily indoors in an office environment
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Position requires extended periods of sitting and standing
• Position requires regular bending and reaching
• Must be able to lift, carry, and push up to 20 pounds on an occasional basis
• Position may require extended hours and include coverage for overnights, weekends, and holidays
• Comfortable in handling competing priorities in an occasionally high-stress environment

DESIRED QUALIFICATIONS

• Master's Degree in Nursing, Social Work, Counseling, Public Health, or related field
• Experience working with unhoused populations and community-based healthcare programs
• Experience with managed care contracting and healthcare program development
• Additional years of directly-related experience
• Bilingual in English and Spanish, verbal and written

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.