| Location | brentwood, NY |
Position SummaryThe successful Director of Marine Operations:
Oversees staff of city Marine Department, including recruitment, training, coaching, development, and retention.Oversees vessel operations including aspects of prudent seamanship, capital improvements, systems maintenance and repairs, and financial management of the marine department.Oversees execution of the cruise to ensure consistently high levels of safety, quality, service and customer satisfaction while maintaining a high level of profitability.
Essential Responsibilities:Operations:
Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive quality, seamless experience on each cruise. Specifically:
Directs the efforts of the Marine teamRides cruises to observe & coach Captains and staffIdentifies skills training needs for all Captains
Rotates as cruise captain on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of crew, proper navigation of the vessel, adherence to all Coast Guard rules and regulations, and guest satisfaction.Directs the execution of the Safety Program, including emergency drillsEstablishes department priorities and executes against them based on long-term visionWorks with the General Manager to develop all Marine budgets according to company guidelinesPrepare detailed plans for significant R&M and capital projects. Plans should include timelines, man-hours, and contingencies. Plans must be revised frequently during the execution period.Overseas and ensures the proper maintenance of all ship's systems and boarding facilitiesContracts necessary repairs, when outside expertise is required, following company policy for authorization of expendituresEnsures adherence to Coast Guard rules and regulations, and other federal and local rules and regulationsEnsures strict compliance to Crisis Management PlanWorks with General Manager and other City Department Heads to develop city's cruise management planParticipates in the development of the city's strategic business planMaintains close liaison between the Operations Department and other departmentsCoordinates local Marine activities with the VP of Marine OperationsExecutes other projects assigned by management
Operations Team Management:
Recruits new Captains and Mates when necessary to fill vacant positionsProvides and executes an integration plan for each new hire or promotion according to the established training programParticipate in hiring of non-exempt operations staffRecommends appropriate compensation packages within company guidelinesProvides ongoing performance feedback & coaching to all Marine Department team membersPrepares & delivers annual performance reviews of all Marine Department team membersProvides and directs development/career growth plans for each Marine Department team memberRecommends the promotion of Marine Department team membersDevelops positive working relationships with other department heads and peers
Customer Service:
Resolves guest problems utilizing strong customer service skills and exercising effective communication skills in keeping with company objectives and customer retentionOversees the implementation and execution of safety programs in accordance with Coast Guard regulations and established Company policiesAdministration:Monitors and controls all costs associated with the operation of the Marine Department in accordance with budgetFinds and recommends cost savings that are consistent with company objectivesProvides a monthly forecast for the General ManagerMaintains supply and equipment purchasing systems, which ensure maximum quality, least cost and high reliabilityMonitors/oversees scheduling operations shipmate work periods to achieve maximum payroll efficiencyComplete all shift records: checklist, logbook, payroll, and documentation of safety trainingAdministers the drug testing program and maintains drug test recordsEnsure that accident reports are completed accurately and promptlyMaintains all vessel maintenance records and equipment warranties using preventative maintenance software
Requirements:
Must possess a valid 100-ton USCG Captain's LicenseVessel handling and navigation knowledgeMinimum of 8 years of marine experience. Must include 5 years as a captain with an outstanding record and 2 years' experience managing crewHigh school diploma or equivalent, college degree preferredCoast Guard rules and regulationsDetailed working knowledge of all ship's systems and their proper maintenance: gangways, diesel, hydraulic, pneumatic, electrical, water (potable, raw, black, and gray), fire suppression, communications, and navigationMathematical skills necessary to interpret reports and budgetsOperate vessel in accordance with all Coast Guard rules and proceduresMaintain an immaculate operator recordSuccessfully managing crewCommunicate effectively in oral and written formTrain and develop staffAnalyze and solve problemsDemonstrated ability to manage multiple priorities/tasksEstablish and maintain effective working relationships as required by job responsibilityProvide advice/opinion and exercise discretion concerning confidential and sensitive mattersPersuade and influence peopleListen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensusSet aside emotional factors and/or validate them in order to discover key/relevant issuesWork with Microsoft applications