Director, IT Business Relations Operations

Overview

About Arcwood

Every advancement-from the products we use to the medicines and technologies we depend on-creates waste that must be handled responsibly. For more than 50 years, Arcwood Environmental has helped organizations across the United States manage the byproducts of progress safely and thoughtfully. With deep expertise and innovative waste management technology across a growing nationwide footprint, Arcwood protects people, communities, and the environment through work that often happens behind the scenes.

Our Values

We move forward together, one team with a shared purpose, counting on each other every day. Our core values demonstrate how we work together to deliver value for our customers, putting them at the center of all we do:

• Lead with Safety: We uphold the highest safety and compliance standards to protect our teams, our customers and the communities that count on us.
• Solve Problems Creatively: We push for better - advancing technologies, processes, and ideas that protect human health and the environment.
• Own It Together: We are individually and collectively accountable for our work and our impact, knowing that progress is only achieved by working together - with our customers, and with each other.
• Deliver for Customers: We put customers at the center of all we do. When we live our values - lead with safety, solving problems creatively, and owning our work together - the result is clear: we deliver exceptional value for our customers.

We've reached a unique point as a company: big enough to deliver broad capability and consistent performance, while striving to be nimbler and more responsive to our customers' evolving needs. Come join Arcwood and be part of our legacy of environmental leadership!

Essential Functions & Responsibilities

Director, IT Business Relations - OperationsAs the Director, IT Business Relations - Operations you will act as the strategic interface between the IT organization and Operations teams across multiple facilities. By building strong relationships with Operations leaders, this role ensures IT investments are aligned with operational requirements that support customer needs.

The Director also serves as the Applications leader for a team of developers, specifically dedicated to maintaining and continuously enhancing the mission-critical applications that underpin daily operations across the organization. This team is responsible for supporting Arcwood's ERP platform and unique operations-specific applications, while also identifying and delivering technology solutions that drive operational efficiency, effective production analysis and digital transformation.

Successful candidates will have strong analytical skills, a deep understanding of operational processes and demonstrated experience leading IT system implementations, including development teams that support and evolve proprietary enterprise applications. Strategic Leadership

• Collaborates with Operations teams to gather requirements, design solutions, and implement system enhancements; translates business requirements into IT project scope and roadmaps
• Leads the planning and implementation of IT projects (including M&A integrations) that support Operations functions
• Leads a high-performing team of developers, analysts and project managers responsible for maintaining, enhancing, and evolving Arcwood's proprietary ERP platform while driving IT initiatives that properly equip Operations teams across multiple fixed facility locations
• Owns the end-to-end requirements collection process across all operations projects, engaging stakeholders to define, document, and validate business needs before development begins
• Evaluates, selects, and governs application partners to supplement internal capabilities for implementation projects and ongoing run-and-maintain support of critical systems
• Prioritizes and aligns development capacity across the team to ensure the highest-impact initiatives are resourced and delivered first
• Establishes and manages release schedules, coordinating across development, QA, and Operations teams to ensure smooth, predictable deployments with minimal disruption
• Explores and recommends emerging technologies to enhance operational capabilities

Project Management

• Ensures the on-time, on-budget, and high-quality delivery of IT initiatives
• Identifies and resolves risks, dependencies, and resource constraints
• Collaborates with IT Architecture, Security, and Development teams to ensure solutions meet enterprise standards
• Balances competing project demands by maintaining a prioritized backlog and aligning development resources to strategic business priorities
• Manages application partner relationships, ensuring third-party teams deliver against defined SLAs, project milestones, and quality standards for both implementation and run-and-maintain engagements

Data Analysis & Compliance

• Collaborates with Operations teams and data analytics groups to improve visibility into facility performance, downtime, and optimization opportunities
• Supports the implementation of dashboards, BI tools, and predictive analytics while partnering with Arcwood's Data team
• Ensures operational systems are compliant with respective data regulations
• Participates in IT governance and budgeting processes related to Operations initiatives

System Upgrades & Maintenance

• Supports team in completing system configuration, testing, and deployment of updates, patches and new features
• Oversees the ongoing evolution and stability of the proprietary ERP system, including release planning, version control, and deployment coordination to ensure platform reliability
• Provides guidance and mentorship to team members in resolving system issues, ensuring minimal disruption to business operations
• Develops and maintains documentation including process flows, user guides and training materials
• Leads system upgrades, migrations and integrations with third-party applications
• Takes on additional duties as assigned to support the team and organization

Education

• Bachelor's degree in information systems, business, engineering or related field (required)

Experience

• 7+ years of experience in IT management; 3+ years closely supporting Operations (required)
• Experience selecting third party providers and working with them to deliver initiatives on time and on budget (required)
• Previous experience working within project management methodologies such as Agile or Waterfall (preferred)
• Experience managing or leading development teams responsible for supporting proprietary or internally-built enterprise applications (required)

Benefits, Compensation & Workforce Diversity

Arcwood offers stability you can count on and opportunities to grow. We provide steady work, competitive pay, and above-market benefits that reflect the importance of what we do. As we continue to grow, you'll have the chance to build skills, take on new challenges, and build a career. When you join Arcwood, you join a team that honors its legacy, values hardworking people, and shows up every day to protect people, communities, and the future we share. Arcwood is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to disability or protected veteran status, in accordance with applicable federal laws. A post-offer drug screen and background check will be required. Physical Job Requirements