Director, Infrastructure Services

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

Provides enterprise leadership for the strategy, delivery, reliability, security, and continuous improvement of ScionHealth's infrastructure services across hospitals, facilities, data centers, cloud environments, and Support Center locations. Leads managers, architects, engineers, and analysts responsible for network, cloud, data center, server, storage, backup, collaboration, endpoint, identity, telecommunications, and disaster recovery services. Ensures infrastructure services are secure, resilient, scalable, cost effective, and aligned with clinical operations, patient care, cybersecurity, business continuity, and organizational growth.

Essential Functions

• Develops and executes the enterprise infrastructure strategy and multiyear roadmap in alignment with organizational priorities, technology strategy, cybersecurity requirements, and financial plans.
• Leads infrastructure modernization initiatives involving cloud adoption, automation, virtualization, network transformation, collaboration technologies, endpoint services, and data center optimization.
• Establishes enterprise technology standards, architecture governance, service ownership, performance expectations, and operating practices.
• Partners with executive, clinical, operational, and technology leaders to support acquisitions, divestitures, facility transitions, expansions, and enterprise transformation initiatives.
• Builds, develops, and retains high-performing teams; establishes clear accountability, succession plans, career development, and a culture of service, reliability, security, and continuous improvement.
• Directs enterprise services for networking, SD-WAN, wireless, internet connectivity, telecommunications, voice, data centers, colocation, Azure and hybrid cloud, servers, virtualization, storage, backup, recovery, identity, endpoint platforms, virtual desktop, print, Microsoft 365 infrastructure, and collaboration technologies.
• Establishes and monitors service-level objectives, availability, capacity, performance, operational health, and customer experience measures.
• Oversees enterprise monitoring, observability, incident, problem, change, configuration, release, patch, lifecycle, and asset management practices.
• Leads response to major infrastructure incidents, ensures effective root cause analysis and corrective action, and communicates risk and service impacts to senior leadership.
• Ensures infrastructure standards, architecture diagrams, configurations, inventories, procedures, and support documentation remain current and effective.
• Partners with Cybersecurity to maintain secure infrastructure architecture, implement Zero Trust principles, remediate vulnerabilities, manage privileged access, strengthen endpoint and identity controls, and support incident response.
• Provides leadership for infrastructure disaster recovery, backup and recovery, resilience, business continuity readiness, and recovery testing.
• Ensures infrastructure services support HIPAA, HITECH, applicable CMS, Joint Commission, PCI-DSS, NIST, CIS, and organizational requirements.
• Identifies material infrastructure risks, develops remediation plans, and communicates priorities, resource needs, and residual risk to technology leadership.
• Develops and manages operating and capital budgets for enterprise infrastructure services, including forecasting, business cases, investment prioritization, and cost optimization.
• Leads strategic sourcing, contract negotiation, vendor performance management, licensing optimization, and technology lifecycle planning.
• Evaluates emerging technologies and service models and makes recommendations based on business value, risk, supportability, scalability, and total cost of ownership.
• Ensures vendors and service providers meet contractual, operational, security, and performance commitments.

Knowledge/Skills/Abilities/Expectations

• Broad knowledge of enterprise infrastructure, including Microsoft Azure, Microsoft 365, VMware, Cisco networking, SD-WAN, wireless, Active Directory and Microsoft Entra ID, Windows and Linux servers, storage, backup, endpoint management, virtual desktop, identity and access management, DNS, DHCP, IP address management, automation, and monitoring technologies.
• Strong leadership and organizational skills with demonstrated ability to lead through managers, establish priorities, drive accountability, and build effective cross-functional partnerships.
• Strong financial acumen, vendor negotiation, contract management, workforce planning, and technology investment analysis skills.
• Demonstrated ability to lead during major incidents, make risk-based decisions, communicate with executives, and balance reliability, security, customer needs, and cost.
• Knowledge of IT service management, enterprise architecture, cybersecurity, regulatory compliance, disaster recovery, and business continuity practices.

Qualifications

Education

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or a related field (Required)
• Master's Degree in a related field (Preferred)
• Equivalent Combination of Education and Experience (May be Considered)

Licenses/Certifications

• ITIL, Microsoft Azure, Cisco, VMware, CISSP, CISM, or other relevant infrastructure, cloud, security, or service management certification (Preferred)

Experience

• 7-9 years progressive enterprise infrastructure experience (Required) With
• 5+ years leading infrastructure engineering or operations teams in a large, complex environment (Required)
• Prior Experience experience leading managers and multidisciplinary teams responsible for multiple enterprise infrastructure towers (Required)
• Prior Experience managing hybrid cloud, network, data center, server, storage, endpoint, identity, collaboration, telecommunications, and disaster recovery services (Required)
• Prior Experience leading infrastructure modernization, acquisition integration, large-scale transformation, or other enterprise initiatives (Required)
• Prior Experience managing significant operating and capital budgets, strategic vendors, contracts, and technology lifecycle programs (Required)
• Prior Experience in a multi-hospital healthcare organization or another highly regulated, 24x7 environment (Preferred)