Director II of Delivery & Operations

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Functional Title: Director II of Delivery & Operations

Job Title: Director II

Agency: Health & Human Services Comm

Department: AES SISS ITSP

Posting Number: 18363

Closing Date: 07/25/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $7,015.16 - $10,652.17

Pay Frequency: Monthly

Salary Group: TEXAS-B-27

Shift: Day

Additional Shift:

Telework: Not Eligible for Telework

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 701 W 51ST ST

Other Locations:

MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0

97E0,SEI15

Brief Job Description

The Texas Health and Human Services Commission (HHSC) is seeking qualified candidates for a Director II - Delivery & Operations position. This role performs highly complex (senior‑level) managerial work focused on maturing and stabilizing delivery governance by enabling teams to deliver predictably, protecting stakeholders from unnecessary disruption, and reinforcing shared accountability.

The Director II works under minimal supervision with extensive latitude for independent judgment and owns domain‑level intake, prioritization, delivery sequencing, and release readiness decisions across the delivery & operation functions. This position is specifically responsible for standardizing delivery processes across multiple teams, addressing inconsistent intake, discovery, and prioritization practices, and improving predictability and confidence for our stakeholders.

This role practices servant leadership by removing obstacles, reinforcing clear governance, and enabling teams and stakeholders to operate with confidence and predictability. This role is intentionally designed to begin as an enabling leader, establishing consistent delivery flow, governance discipline, and shared operating practices across teams with differing maturity levels. As delivery flow becomes established and reliable, the role transitions to a more defensive posture, protecting stable operations and clean releases while maintaining a continuous‑improvement mindset focused on quality, risk management, and stakeholder trust.

Essential Job Functions (EJFs)

Delivery Governance & Standardization (30%)

• Owns and enforces a single, standardized intake and delivery governance model that enables teams to focus on delivery while reducing ambiguity and rework.
• Addresses and corrects inconsistent intake, prioritization, and sequencing practices.
• Aligns delivery governance between teams with differing maturity levels, leveraging proven practices where performance is stronger.
• Prevents parallel, exception‑based, or ad‑hoc delivery paths that reduce predictability.

Delivery Flow, Sequencing & Enablement (25%)

• Establishes predictable delivery flow by clearing obstacles, aligning priorities, and creating conditions for teams to succeed.
• Translates stakeholder priorities into clear, sequenced delivery plans.
• Acts as an enabling leader to help teams adopt disciplined delivery practices.
• Gradually transitions from enablement to protection of established flow once stability is achieved.

Release Readiness & Production Stability (20%)

• Makes domain‑level release readiness decisions to protect stakeholders, teams, and production environments from avoidable risk and disruption.
• Ensures releases are clean, coordinated, and aligned to operational readiness.
• Protects production stability by balancing delivery commitments with operational risk.
• Reduces rework and late‑stage surprises through disciplined governance.

Stakeholder Confidence & Communication (15%)

• Builds stakeholder confidence by listening actively, setting clear expectations, and ensuring delivery commitments are realistic, transparent, and honored.
• Improves stakeholder confidence through transparency, predictability, and follow‑through.
• Provides clear communication on intake decisions, sequencing, and delivery status.
• Ensures stakeholders experience a consistent delivery model regardless of team.

Escalation & Risk Management (10%)

• Serves as the escalation boundary between execution teams and department leadership.
• Resolves domain‑level delivery and operational risks independently when possible.
• Escalates only cross‑domain or high‑risk issues to Director III leadership.
• Reduces unnecessary escalation by strengthening governance and decision clarity.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of delivery governance, intake models, and prioritization in complex environments.
• Knowledge of eligibility systems and operational delivery constraints.
• Skill in removing organizational barriers that impede effective delivery.
• Skill in standardizing processes across teams with varying maturity levels.
• Skill in balancing enablement and enforcement to improve delivery outcomes.
• Ability to lead through service, trust, and accountability rather than direct control.
• Ability to balance empathy for teams with responsibility to stakeholders and outcomes.
• Ability to build trust and confidence with program stakeholders.
• Ability to improve delivery flow while protecting operational stability.
• Ability to exercise independent judgment and make sequencing and readiness decisions.
• Ability to lead through governance, clarity, and consistency rather than task management.

Initial Screening Criteria

• Experience leading delivery or operational domains supporting program or eligibility functions.
• Experience improving inconsistent intake, prioritization, or delivery practices.
• Experience standardizing processes across multiple teams.
• Experience working with business or program stakeholders in a service‑delivery environment.
• Experience improving release quality and stakeholder confidence.

Registrations, Licensure Requirements, or Certifications

• Completion of the AES LEADS Leadership Academy or similar HHSC leadership development program is preferred, as it supports the leadership, systems‑thinking, and cross‑functional collaboration required for this role.
• IT service management certification (e.g., ITIL 4) - preferred
• Product ownership or portfolio prioritization certification (e.g., CSPO, SAFe POPM) - preferred
• Change management certification (e.g., Prosci) - preferred

Additional Information (Standard)

• Candidates must reside in the State of Texas by their official start date.
• Visa sponsorship is not available for this position.
• Employees must maintain reliable internet connectivity and webcam capability during work hours.
• Selected applicants must pass a background check and other required due diligence.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.