Director - Front of House

Front of House Director – Chick-fil-A North Dupont Hwy

Department: Leadership

Reports To: Senior Leadership Team (GM & AGM), Owner/Operator 

Location: Chick-fil-A North Dupont Hwy

Hourly Pay Range: $23.00-$26.00

Date Revised: November 2025

Position Summary

The Front of House (FOH) Director plays a vital leadership role in delivering Chick-fil-A’s renowned hospitality experience. This individual oversees all Front of House operations—including the Front Counter, Drive-Thru, Dining Room, and Third-Party/Delivery channels—to ensure exceptional guest service, operational excellence, and team member engagement. The FOH Director develops, coaches, and empowers the FOH leadership team to achieve performance goals and uphold Chick-fil-A’s mission to “Be the most caring company in the world.”

Key Responsibilities

Leadership & Culture

• Champion Chick-fil-A North Dupont Hwy’s Vision, Mission, and Values in every guest and team interaction.
• Model servant leadership and create a culture of genuine care, positivity, and teamwork.
• Lead by example, demonstrating professionalism, humility, and consistency under pressure.
• Build an environment of trust and respect between Team Leaders, team members, and guests.

Guest Experience & Service Excellence

• Oversee all guest-facing operations, ensuring the highest levels of hospitality, speed, accuracy, and order fulfillment.
• Ensure consistent execution of the Core 4 behaviors, 2nd Mile Service, and HEARD guest recovery model.
• Proactively address guest feedback and implement solutions for recurring service issues.
• Partner with the General Manager & Assistant General Manager to monitor guest experience metrics (order accuracy, speed of service, satisfaction scores).
• Drive initiatives to improve guest engagement and enhance the in-restaurant and drive-thru experience.

Team Development & Training

• Lead and develop FOH Team Leaders and Team Members through regular coaching, 1:1 check-ins, and performance feedback.
• Partner with the Senior Leadership Team to maintain a strong training culture and onboarding process for FOH roles.
• Promote accountability for team performance, professionalism, and adherence to brand standards.
• Support the recognition and celebration of team achievements and milestones.
• Assist in leadership development and succession planning for future FOH leaders.

Operational Oversight

• Maintain a clean, organized, and guest-ready Front of House environment at all times.
• Oversee daily shift execution, ensuring proper staffing, breaks, and labor management.
• Support scheduling, inventory control, and labor budgeting for FOH operations.
• Partner with BOH leaders to ensure smooth communication and teamwork across the restaurant.
• Ensure compliance with all health, safety, and food handling standards.
• Execute safe daily critical checks and ensure operational readiness during all dayparts.

Financial Stewardship

• Manage FOH cost control measures including waste, labor, and product utilization.
• Maintain cash handling procedures, deposits, and register accountability.
• Contribute to the achievement of overall restaurant profitability and performance goals.

Administrative & Communication

• Attend and contribute to leadership meetings.
• Communicate clearly with the General Manager and Operator regarding performance updates, operational issues, and opportunities for improvement.
• Utilize internal communication platforms (OneClick, iMessage, etc.) to share updates and ensure team alignment.

Expectations & Standards

• Uphold Chick-fil-A’s standards for professionalism, punctuality, and appearance.
• Demonstrate a proactive, problem-solving mindset.
• Be available for flexible scheduling, including early mornings, nights, weekends, and holidays as needed.
• Maintain composure in high-pressure situations and lead the team through challenges with positivity.
• Deliver consistent, high-quality results with integrity and intentionality.

Required Qualifications

• Minimum 2 years of leadership experience in quick-service, hospitality, or retail operations.
• Open Availability including Saturdays
• Strong understanding of Chick-fil-A’s service standards and brand culture.
• Excellent interpersonal, coaching, and communication skills.
• Ability to motivate and lead a diverse team in a fast-paced environment.
• Proven track record of delivering high guest satisfaction and operational performance.

Preferred Qualifications

• Chick-fil-A leadership or Team Leader experience.
• Familiarity with Chick-fil-A brand standards and values
• ServSafe Certification a plus (will eventually be required).
• Experience leading Drive-Thru or multi-lane operations.

Benefits

• Competitive pay based on experience
• Performance-based bonuses
• Leadership development and growth opportunities within the organization
• Meals provided during shifts
• Sundays off
• Paid time Off (10 days)

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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