Director Food & Beverage - Primm Resorts

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Director of Food & Beverage Primm Resorts is responsible for the overall leadership, operation, financial performance, and strategic direction of all food and beverage operations throughout the property. This includes restaurants, bars, lounges, casino beverage operations, banquet and catering services, in-room dining, quick service outlets, entertainment venues, and culinary operations.

Serving as the senior Food & Beverage leader on property, this position is accountable for delivering exceptional guest experiences, maximizing profitability, developing high-performing teams, and ensuring operational excellence across all outlets. The Director partners closely with the Property General Manager and property leadership team to align Food & Beverage operations with the overall business objectives of the property while maintaining the highest standards of quality, service, safety, and compliance.

This position requires a highly visible, hands-on leader who is equally comfortable developing long-term operational strategies and supporting frontline teams during peak business periods.

Key Responsibilities

Department Leadership

• Provide overall leadership and direction for all Food & Beverage operations throughout the property.
• Establish departmental goals, operating priorities, and performance expectations that support the property's financial and guest service objectives.
• Serve as a member of the property's leadership team, collaborating with Hotel Operations, Casino Operations, Marketing, Finance, Human Resources, Security, Facilities, and other departments.
• Maintain a highly visible presence throughout the property, providing leadership, coaching, and operational support.
• Lead by example while fostering a culture of accountability, teamwork, innovation, and guest-first service.

Operational Excellence

• Direct the day-to-day operation of all restaurants, bars, lounges, banquet and catering operations, casino beverage service, room service, quick-service venues, and culinary operations.
• Ensure consistent execution of food quality, beverage standards, service excellence, cleanliness, sanitation, and brand standards.
• Conduct routine operational inspections and quality assurance reviews to maintain exceptional guest experiences.
• Develop, implement, and continuously improve departmental Standard Operating Procedures (SOPs).
• Ensure seamless coordination between front-of-house, back-of-house, banquet, beverage, hotel, and casino operations.
• Provide operational leadership during high-volume periods, VIP events, entertainment activations, and special property events.
• Resolve operational challenges quickly while maintaining exceptional guest satisfaction.

Financial Management

• Maintain full responsibility for the Food & Beverage department's financial performance, including profit and loss management.
• Develop and manage annual operating budgets, labor plans, capital improvement recommendations, and revenue forecasts.
• Monitor financial performance through labor productivity, food cost, beverage cost, inventory controls, purchasing, and revenue management.
• Identify opportunities to improve profitability through operational efficiencies, menu engineering, pricing strategies, and waste reduction.
• Ensure inventory controls, receiving procedures, purchasing standards, and internal controls are consistently followed.
• Analyze operational and financial performance metrics to drive continuous improvement.

Culinary & Beverage Operations

• Develop innovative menus, seasonal features, catering offerings, and special event programming.
• Oversee beverage strategy, including cocktail programs, wine selections, beer programs, casino beverage offerings, and promotional initiatives.
• Evaluate market trends and guest preferences to ensure menus and beverage offerings remain competitive and relevant.
• Collaborate with Marketing to execute promotions, entertainment activations, VIP events, and loyalty-driven initiatives that increase guest visitation and revenue.

Guest Experience

• Champion a guest-first culture across all Food & Beverage operations.
• Monitor guest satisfaction scores, online reviews, and guest feedback to identify opportunities for improvement.
• Lead service recovery efforts for escalated guest concerns.
• Establish service standards that consistently exceed guest expectations while maintaining operational efficiency.
• Ensure exceptional hospitality experiences for VIP guests, casino patrons, hotel guests, and group business.

Leadership & Talent Development

• Recruit, develop, coach, and retain high-performing managers, chefs, supervisors, and hourly team members.
• Establish clear performance expectations and accountability for all departmental leaders.
• Conduct regular coaching, performance evaluations, succession planning, and leadership development.
• Foster employee engagement through recognition, communication, and professional growth opportunities.
• Promote collaboration and teamwork across all Food & Beverage disciplines.

Labor Management

• Develop staffing models that balance exceptional service with labor efficiency.
• Oversee scheduling practices, labor forecasting, overtime management, productivity standards, and workforce planning.
• Monitor labor performance against established budgets and productivity goals.
• Ensure compliance with wage and hour regulations, scheduling policies, and company standards.

Technology & Continuous Improvement

• Utilize POS systems, labor management software, inventory platforms, business intelligence tools, and reporting systems to improve operational performance.
• Identify opportunities to implement new technologies that enhance guest service, improve reporting, and streamline operations.
• Leverage operational data and analytics to support informed decision-making and continuous improvement initiatives.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local regulations related to food safety, sanitation, liquor licensing, OSHA, responsible alcohol service, and gaming operations.
• Maintain compliance with company policies, internal controls, health department standards, and regulatory agency requirements.
• Lead departmental audits, inspections, and corrective action initiatives.
• Ensure emergency procedures, safety standards, and risk management practices are consistently followed.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Culinary Management, or related field preferred.
• Minimum of seven (7) years of progressive Food & Beverage leadership experience within hotel, casino, resort, or high-volume hospitality operations.
• Minimum of five (5) years managing multiple Food & Beverage outlets with direct responsibility for financial performance.
• Demonstrated success leading high-volume restaurant, bar, banquet, catering, and beverage operations.
• Proven experience managing departmental budgets, labor costs, inventory controls, and operational performance.
• Experience within casino or gaming hospitality is strongly preferred.
• Strong understanding of regulatory compliance, responsible alcohol service, and health department standards.

Skills & Competencies

• Strong operational leadership and organizational management skills.
• Comprehensive knowledge of restaurant, beverage, banquet, catering, and casino Food & Beverage operations.
• Advanced financial acumen with demonstrated experience managing departmental budgets and profitability.
• Exceptional leadership, coaching, and team development skills.
• Strong communication, interpersonal, and conflict resolution abilities.
• Ability to analyze operational data and make informed business decisions.
• Experience implementing operational improvements and leading organizational change.
• Excellent problem-solving and decision-making skills in fast-paced environments.
• High level of professionalism, integrity, and accountability.
• Ability to stand and walk throughout the property for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work in various indoor and outdoor environments, including kitchens, bars, banquet facilities, and casino operations.
• Ability to respond quickly to operational needs throughout the property.

Work Environment

• This position requires a regular on-property presence with extensive interaction across all Food & Beverage operations.
• Must be available to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Requires participation in operational meetings, property leadership meetings, and emergency response situations as needed.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!