Job DescriptionThe Role Are you passionate about real estate Do you thrive in fast-paced settings Do you strive for excellence in operations and customer service Can you work within matrix organizations and influence and inspire others If so Fidelity Real Estate is seeking a Director Facilities & Operations to join our global Facilities & Operations teamIn partnership with our outsourced facility management alliance partner the Director Facilities & Operations will be based at our Merrimack New Hampshire campus and oversee all operational aspects of our Merrimack campus comprising of c.1.12 million square feet in total and other locations as may be assigned. This leader will drive asset value through critical thinking effective expense management and infrastructure planning as well as focusing on associate needs. To do this the Director will collaborate with many groups inside and outside of Fidelity Real Estate which requires strong interpersonal abilities.This role reports to the VP Facilities & Operations and will have a team of peers across the globe for support and camaraderie. The Expertise and Skills You BringBachelors degree in business facilities management architecture engineering or other related area is preferred.Graduate degree in a related field is desirable.10 years of real estate management experience with increasing responsibility is preferred.You have shown strength in project management property asset and facilities management real estate financeaccounting and leasing with particular skill in at least one area.You can work through ambiguity to drive solutions.You excel at oral communication and listening skills.You are customer service-focused and easily forge strong relationships.You are quick-thinking and remain calm during stressful or emergent situations.The Value You Deliver Leading a team focused on delivering quality services to enable the success of Fidelity businesses.Leading resources that handle the day-to-day functions of facilities management operational risk management vendor management critical infrastructure & engineering repairs & maintenance amenities hospitality fitness & food & beverage cleaning landscaping and others.Ensuring outsourced resources provide quality property and facility management services per their contractual agreement with a focus on risk mitigation and operational excellence.Financial stewardship reviewing and approving all building expenses and working closely with Fidelity Real Estate Finance on tracking validating and controlling costs.Developing an annual and multi-year regional operating and infrastructure capital plan to be presented to senior leaders on an ongoing basis. Partnering with Real Estate teams Amenities and Program Management Project Design and Delivery and others to align priorities develop and implement regional programs and projects.Partnering with Engineering Services to ensure consistent standards and performance are achieved across the region.Cultivating key partnerships with Global Security & Investigations Enterprise Infrastructure and Enterprise Business Resiliency to ensure that business unit contingency needs are met during an event.Supporting the Sustainability Office and Regional Sustainability Workstreams to develop and implement solutions that promote environmental initiatives.Draftingsending communications regarding building disruptions or campus work with action plans to address.Other Requirements 24x7 on-call coverage.100 of time on-site.Occasional travel.Note Fidelity is not providing immigration sponsorship for this positionThe TeamFidelity Real Estate is the corporate real estate division of Fidelity Investments providing a full range of services to Fidelity business units nationally within the US and internationally. Our philosophy is customer-centric - everything we do focuses on delivering solutions that meet the needs of our customers at all levels. We run more than 11 million square feet of space in the United States and overseas including thirteen North American and six international locations two data centers and more than 200 retail investor centers.Facilities & Operations is responsible for ensuring a safe and productive workspace experience for all Fidelity associates and maintaining best-in-class real estate that reflects the Fidelity brand for our visitors and clients. We demonstrate operational excellence in all facets of our daily work.CertificationsCategoryReal EstateMost roles at Fidelity are Hybrid requiring associates to work onsite every other week all business days M-F in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelitys business is governed by the provisions of the Securities Exchange Act of 1934 the Investment Advisers Act of 1940 the Investment Company Act of 1940 ERISA numerous state laws governing securities investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations including FINRA among others. Those laws and regulations may restrict Fidelity from hiring andor associating with individuals with certain Criminal Histories.