Director, Enrollment Services

Director, Enrollment Services

Salary

$141,478.00 - $188,023.00 Annually

Location

Coastline College - Student Services Center - Fountain Valley, CA

Job Type

Classified Management

Job Number

CM-002-27

Division

Coastline Community College

Opening Date

06/18/2026

Closing Date

7/20/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Definition

(ON-CAMPUS - In-Person Position)

(ON-SITE - In-Person Position)

About Coastline College

Coastline College opened in 1976 as the first campus-free college in the United States. Over the years, the "college beyond walls" evolved to teach courses online, through correspondence, and in-person. Coastline guides diverse populations of students toward the attainment of associate degrees and certificates leading to career advancement, personal empowerment, and transfer. By meeting students where they are, Coastline provides innovative instruction and services designed to achieve equitable outcomes. Coastline is committed to creating opportunities for student success.

Mission & Values

At Coastline College we celebrate and respect diversity in all forms that includes every race, religion, gender, socioeconomic status, ethnicity, veterans, sexual orientation, and people with varied abilities. Coastline College is seeking applications from candidates whose professional experience and service advance anti-racism, anti-oppression, equity, and social justice and who will positively contribute to the Colleges mission and vision. Successful candidates will share our vision and will work with us to help all students achieve their educational goals, regardless of their background and level of preparation. We welcome candidates whose experiences have facilitated their understanding of traditionally underrepresented racial minority communities.

Summary

Plans, directs, maintains, and integrates administrative responsibilities and provides leadership for all aspects of Admissions, Records, Registration, and their components in collaboration with other Enrollment Services; implements computerized systems to facilitate all aspects of the admissions, records, and registration functions in support of the broader enrollment services goals and programs; cooperates with other administrative personnel in coordinating support services to students. Collaborates with other managers and Deans to enhance services to faculty and other academic record keeping functions.

Distinguishing Career Features

The Director for Enrollment Services is a mid-management position which directs and implements the colleges activities and staff of the Admissions and Records Office. The incumbent provides leadership, plans, organizes, implements, and administers the Enrollment Services department through subordinate managers and supervisors in Admissions and Records. The Director must create a friendly, inclusive and compassionate environment for students and at the same time, resolve complex and difficult enrollment services student, faculty, and staff issues. The Director ensures institutional compliance with the Federal and California Codes and California Community College Chancellors Office mandates and other applicable rules and regulations.

Essential Duties and Responsibilities

Specific duties may vary among departments and jobs. Incumbents typically perform a substantial portion or all of the following kinds of duties:

• Plans, organizes, and manages and evaluates the work performed in the Admissions and Records Office. Establishes departmental standards and work plans, priorities, assigns and evaluates the work of staff.
• Coordinates and evaluates levels of services and quality in the Office of Admissions and Records. Oversees activities of the office related to veterans services, graduation, faculty services, evaluations of academic coursework, etc.
• Provides leadership and works with staff to develop and maintain a high performance, centralized and responsive service to the District, its staff, and campus visitors. Supervises staff within labor contract provisions in a way that contributes to positive employee relations.
• Establishes standards for staff, monitors, coaches, and evaluates the performance of staff to departmental requirements and personal development targets. Monitors the work of staff and offers coaching for continuous performance improvement and development. Recognizes performance outcomes and takes action to address deficiencies.
• Plans, organizes, directs and controls the colleges Admissions and Records functions by planning, goal setting, coordinating, evaluating admissions and records, registration, awarding of degrees and certificates, veterans services, faculty services, and other areas assigned within the functions of the Admissions and Records Office.
• Prepares, submits, and monitors the annual budget for Admissions & Records. Researches, proposes, and monitors approved budgets. Tracks expenditures for services, supplies, personnel, and equipment in accordance with established policies, procedures, and protocols.
• Consults with Information Technology (IT) and participates in the development and enhancement of enrollment modules and features within the integrated data management systems. Ensures integrity of databases and accuracy of accounts by developing access protocols and overseeing and conducting continuous testing.
• Directs and participates in the reporting of student information and related data to the appropriate agencies. Investigates, troubleshoots, and resolves data issues to assure data integrity.
• Resolves complex and difficult admissions and records processing, student account, grade, attendance, enrollment, reinstatement, and other petitions related to admissions and records. Resolves student account and records issues. Confers with students on their financial aid and/or student record files.
• Generates and analyzes data and reports to streamline processes related to enrollment management. Leads the program review process for assessment and program improvement.
• Directs and performs complex and responsible registration functions. Builds academic semester structures, including setting dates and legal deadlines. Adjudicates complex registrations and applications. Issues final evaluations on a variety of items such as and not limited to, in-state eligibility, unit overload petitions, prerequisites, dismissal and re-admittance, and registration related petitions.
• Maintains up-to-date knowledge of the most recent legislation, State reporting requirements, and enterprise data management requirements. Stays up-to-date with all applicable regulations related to enrollment.
• Oversees the security of student records and procedures for faculty and student access to student records, consistent with FERPA regulations, State law and college policy and procedures.
• Attends committee meetings as assigned and participate in related conferences and workshops as directed.
• Performs other related duties as assigned that support the objective of the position.

Qualifications and Physical Demands

Knowledge and Skills:

• The position requires specialized and in-depth knowledge of regulations, policies, educational codes, and guidelines governing community college admissions and records.
• Requires in-depth knowledge of regulations governing admissions, residency, enrollment, student fees, maintenance of instructor and student records, international students, veterans affairs, transcript evaluation, certificate of achievement completion, graduation, and attendance accounting.
• Requires in-depth knowledge of major and course articulation and matriculation concepts.
• Requires in-depth knowledge of computerized student enrollment, attendance, accounts, and records systems and databases as well as web-based enrollment and student transaction systems.
• Requires knowledge and understanding of the philosophy and objectives of the community colleges mission.
• Requires knowledge of and skills in office methods and procedures, sufficient to evaluate and design work and information flow processes.
• Requires basic knowledge of financial record keeping controls, practices, and procedures.
• Requires sufficient math skills to perform business math computations.
• Requires professional-level language skills to prepare written correspondence and reports

used in external communications

• Requires excellent communication skills to prepare reports, professional correspondence, and make presentations to a diverse audience.
• Requires well-developed human relation skills to build effective work teams, proactively resolve student problems, and portray a positive image of the College.

Abilities:

• Requires the ability to perform the essential responsibilities and functions of the position.
• Requires the ability to accomplish departmental objectives and perform assignments in any and all admissions and records processes.
• Requires the ability to develop, organize, manage, and coordinate the daily activities of an admissions and records department.
• Requires the ability to establish work standards and review performance of staff.
• Requires the ability to learn, interpret, and apply State Education Code, Government Code, Title 5, Board Policies, and other federal and state regulations as related to the responsibilities of the position.
• Requires the ability to assess effective enrollment management concepts and strategies, compile and evaluate data, prepare reports, charts and graphs from a variety of sources and formats.
• Requires the ability to organize, plan, develop, and write new programs, develop new concepts, analyze outcomes, and prepare clear and concise reports.
• Requires the ability to guide and motivate others toward goal achievement. Requires the ability to direct and facilitate development of personal and team perspectives, and develop and deliver training programs.
• Requires the ability to enter commands to extract data and reports from student information systems.
• Requires the ability to develop and monitor budgets and maximize financial resources.
• Requires the ability to work collaboratively and productively with internal and external constituencies that come from diverse backgrounds.

Physical Abilities

• The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
• Essential functions will vary by position.
• As defined by Title I of the Americans with Disabilities Act ("ADA") and California's Fair Employment and Housing Act ("FEHA"), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

Education and Experience

• The position requires a bachelors degree with a major in education, business, public administration, or equivalent discipline and four to six years of administrative or supervisory experience in an admissions, enrollment and records function.
• Or, any combination of education and experience that would provide the required qualifications.

AND

Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom.

Licenses and Certificates:

May require a valid driver license.

Working Conditions

Work is performed indoors where minimal safety considerations exist.

This job specification describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, work steps, and skills required of the job.

Note: D.E.I.A. - Diversity, Equity, Inclusion, Accessibility, and Anti-Racism The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues to strengthen our efforts around diversity, equity, inclusion, access, and anti-racism. The Coast Community College District is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

Conditions of Employment

Note: To be eligible for employment, you must possess authorization to work in the United States. The District does not sponsor visas or take over any established visa sponsorship.

This is a permanent, general funded, full-time, 12-months per year management position. The normal hours of work will be Monday through Friday 8:00 am to 5:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the departments needs. The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents and life insurance for the employee. (Salary Schedule: DG-10)

Please note that job offers are conditional and are contingent upon the successful completion of satisfactory comprehensive background check (including Livescan fingerprinting) and satisfactory references, and approval or ratification by the District's Board of Trustees or the Chancellor.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the Districts strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Pay Philosophy:

Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur July 1 of each year for all classified employees.

Application Requirements:

Application materials must be electronically submitted online at http://www.cccd.edu/employment to be considered for employment.

Incomplete applications, application materials submitted by mail, and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable).

A complete application packet includes:

• A complete Coast Community College District Online Employment Application.
• Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).
• A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access). (upload as a separate attachment - PDF recommended).
• A Current Resume of professional and educational background and experience (upload as a separate attachment - PDF recommended).

Submit an application online at:

http://www.cccd.edu/employment

Coast Community College District - Human Resources

1370 Adams Avenue, Costa Mesa, CA 92626

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.

• Note: We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

Submission of all required application information and materials is the responsibility of the applicant. All application materials become the property of the Coast Community College District and will NOT be copied or returned. To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. If you do not know an answer, please indicate so, but do not leave any space blank.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Please note: Possession of the minimum qualifications does not ensure an interview.

Any documents that you are unable to attach can be emailed to jobs@cccd.edu. Emails must clearly indicate the job you are applying to and your full name.

Additional Information

Selection Procedure

• All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.
• Applicants wishing to apply for more than one position must submit separate application materials for each desired position.
• Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
• If any travel is required for an applicant to participate in person during the interview process, this will be done so at the candidates own expense.
• During the interview, candidates may be asked to conduct a short oral demonstration/presentation on a previously announced topic as well as participate in a writing exercise, or hands-on practical.
• Consideration will also be given to factors in addition to education and experience, including but not limited to professional development, ability to work with others, and commitment to meet student needs.
• The search committee will rate the candidates responses to the interview questions, the demonstration/presentation, and the applicable writing exercises and/or hands-on practicals. Based on this rating, a number of candidates will be recommended to move forward and will be invited for a second-level interview.
• The hiring manager will conduct reference checks on the final candidate. The district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.
• The campus President will make the final recommendation for employment to the Board of Trustees.
• The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement/recruitment.
• Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the Colleges recommendation for employment.
• The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve.

Employment Information

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing equity and inclusion goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The SELECTED CANDIDATE is required to complete the following prior to employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidate's expense (Clearance must be received prior to the first day of employment).
• Present original documents for proof of eligibility to work in the United States including a Social Security Card; (Note: We are unable to sponsor or take over sponsorship of an employment Visa at this time.) AND
• Participate in a new hire onboarding appointment with an Employment Services Representative.

Coast Community College District is an Equal Opportunity Employer

The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.

The Coast Community College District is a multi-college district that includes Coastline College, Golden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services.

Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population.

Coast Community College District Title IX (For more information on Title IX click here)

https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx

The 2025 Coast Community College District Annual Security and Fire Safety provides the crime statistics for calendar years 2022, 2023, and 2024, which were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be obtained from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions.

Title IX & Sex Discrimination

https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx

Comprehensive Medical, Dental and Vision

We know that the health of our employees and their families is a priority. Thats why we offer extensive health care benefits to benefits-eligible employees. We offer the Districts Anthem Blue Cross PPO plan as well as three HMOs, Blue Shield Access Plus, Blue Shield TRIO, and Kaiser Permanente. We also provide District-paid dental and vision insurance.

Benefits are available to regular permanent employees working 20 or more hours per week. Benefits are not available to employees working less than 20 hours per week, temporary, hourly, or other short-term employees.

District-paid Life Insurance

The District provides Life and Accidental Death & Dismemberment insurance benefits, underwritten by VOYA. This district-paid benefit is equal to one time your annual salary and remains in effect until age 70. At age 70, your benefit is reduced to half.

District-paid Disability Benefits

Coast Community College District provides both a short-term disability benefit and long-term disability benefit to employees working 20 or more hours per week who are unable to work because of disability due to illness, injury, or maternity.

Voluntary Plans

A variety of voluntary plans are offered through the Coast Community College District to benefits-eligible employees such as Health and Dependent Care Flexible Spending Accounts, MetLife (Hyatt) Legal Plan, and other Section 125 compliant insurance plans.

Enrich Your Profession

Professional Development Programs The District offers a variety of Professional Development programs for faculty and classified staff that encompasses all types of facilitated learning opportunities, ranging from college degrees to formal coursework and conferences. We encourage lifelong learning that maintains and improves professional competencies, enhances career progression, and keeps our employees on the cutting edge of their profession.

Sabbatical Leaves

Faculty members are encouraged to pursue professional growth leading to the development of increased competence and the improvement of instruction and/or redirection in their current teaching discipline. The Districts sabbatical leave program is designed to assist in this pursuit and is available on a semester basis after completing six consecutive years of service.

Academic Senate

The Academic Senate is the governing body at each of our colleges for making recommendations to administration and to our Board of Trustees with respect to academic and professional matters. The Senate consists of elected faculty and has the responsibility for matters related to curriculum and general academic policy.

Time to Refuel

Vacation - Classified employees earn vacation days commensurate with years of service. Confidential, Educational Administrators, and Classified Managers earn 22 days of vacation each fiscal year. Accrued vacation is prorated for all employee categories working less than full-time.

Sick Leave - All contract employees earn sick leave as outlined in the CA Education Code. Sick leave may be carried over from year-to-year and, upon retirement, unused sick leave may contribute to your CalPERS or CalSTRS retirement pension benefit.

Holidays - The Coast Community College District observes 22 paid holidays per year.

Jury Duty, Bereavement, Military Leave - Coast Community College District grants contract employees called to jury duty a leave of absence, without loss of pay, for the entire length of required service. Other available leaves include bereavement from 3-5 days and military leaves of absence in accordance with applicable state laws.

Great Expectations

Pension Plans - The Coast Community College District participates in the California State Teachers Retirement System (CalSTRS) and the California Public Employees Retirement System (CalPERS) for contract employees. Non-contract employees participate in the Public Agency Retirement Services (PARS) plan for the first 1,000 hours of their employment.

Medical Benefits After Retirement - It is the policy of the Coast Community College District that contract employees, who retire from the District at age 60 or older and with fifteen or more years of service, be afforded the same group insurance benefits until 70 years of age. A Medicare Supplement plan is available to retirees and their spouses after age 70.

Annuities - The Coast Community College District maintains a program whereby qualified employees may request through Payroll to have a portion of their salary deposited to a 403b tax-sheltered annuity plan or an approved 457 deferred compensation plan.

Schools First Federal Credit Union - The Schools First Federal Credit Union is a federally insured, full service, financial cooperative that is a not-for-profit organization. Earnings are used to benefit all members to provide a full range of financial services and offerings.

01

What is your understanding of diversity, equity, inclusion, and access, and how have your experiences prepared you to advance our Districts commitment to D.E.I.A. (Diversity, Equity, Inclusion, Access)?

02

As the Director of Enrollment Services, you will be responsible for supervising classified staff, including subordinate managers, within a collective bargaining environment. Describe your approach to setting performance expectations, coaching staff, and addressing performance deficiencies. Give an example of a time you helped a struggling employee improve and describe the impact of your efforts on their performance.

03

The Director of Enrollment Services is responsible for ensuring compliance with FERPA, Title 5, the California Education Code, and California Community College Chancellors Office mandates. Describe a specific situation where you identified a compliance gap or risk in enrollment operations and the steps you took to resolve it. What did you change, and how did you ensure ongoing compliance?

04

Describe your experience planning, organizing, and managing the daily operations of an Admissions and Records office or comparable enrollment services unit. Please describe the systems or strategies you put in place to ensure accuracy, compliance, and a high level of service and the impact of these on the overall operation.

05

Coastline College serves a highly diverse student population and CCCD is deeply committed to equity, anti-racism, and inclusive excellence. Describe specific actions you have taken in an enrollment services setting to reduce barriers and advance equitable access for underrepresented or underserved student populations and the measurable impact of those efforts.

06

I understand that a COMPLETE application packet is required for consideration, which includes the following: 1. A complete Coast Community College District Online Employment Application. 2. Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank). 3. A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access). (upload as a separate attachment - PDF recommended). 4. A current Résumé of professional and educational background and experience (upload as a separate attachment - PDF recommended). 5. Application for Equivalency, if applicable, please go to www.cccd.edu/employment to obtain the form (upload as a separate attachment - PDF recommended)

• Yes
• No

Required Question

Employer Coast Community College District

Address 1370 Adams Avenue

Costa Mesa, California, 92626

Phone 714-438-4668

714-438-4714

Website http://www.cccd.edu