Director, Digital Quality & Analytics at Quest Diagnostics
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More: Impact Discover a role that empowers some of life's most important healthcare decisions.
Director, Digital Quality & Analytics
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Category Laboratory Location Wood Dale, Illinois Job function Operations Job family Quality Assurance
Shift Day Employee type Regular Full-Time Work mode Hybrid
Job DescriptionRecognized by FORTUNE magazine as one of the "World's Most Admired Companies," Quest Diagnostics (www.QuestDiagnostics.com) is the world''s leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2025 revenues of $11.04 billion and over 2,250 patient locations across the United States, Quest Diagnostics serves half of the physicians and hospitals in the U.S. with their large variety of products and services.The Director, Digital Quality & Analytics will report into the Sr. Director Governance & Quality Excellence and will drive the adoption of AI, advanced analytics, and data-driven decision making across the Quality and Regulatory Affairs function. This role will serve as a change champion, partnering cross functional stakeholders to transform how quality data is leveraged- from reactive to proactive, predictive insights. This leader will also play a critical role in executive and Board-level reporting, ensuring quality and regulatory performance is translated into clear, actionable insights that support enterprise risk management, compliance, and strategic decision making.This is a hybrid role, and the selected candidate must be near-site to one of Quest Diagnostics hub locations. Preferred locations are Wood Dale, IL or Schaumburg, IL. Pay Range: $150,000-$220,000/year + 20% Annual Incentive Plan.Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities …and so much more! Responsibilities: AI & Digital EnablementLead the strategy and deployment of AI enable solutions across Quality & Regulatory processesIdentify high value use cases to drive automation, risk detection, and efficiencyPartner with IT, data, and business team to scale AI capabilities responsibility and compliantlyAct as a AI champion, driving adoption through training, communication, and stakeholder engagementAnalytics Strategy & TransformationDefine and execute a roadmap to transition from lagging indicators to leading predictive insightsBuild and standardize quality metrics, KPIs, and dashboards across the enterpriseEnable advanced analytics to improve inspection readiness and compliance outcomesDrive master data harmonization and governance aligned with eQMS and enterprise data strategyGovernance & Executive ReportingLead development of Board of Directors and Executive level reporting for Quality and Regulatory AffairsTranslate complex quality data into clear, concise, and compelling narratives for senior leadershipEnhance transparency to enterprise level regulatory and compliance risksSupport governance forums with actionable insights and decision supportQualifications: Required Work Experience8-12+ years of experience in Quality, Regulatory Affairs, Analytics, or Digital transformationExperience in life sciences, diagnostics, medical devices, or regulated environmentsProven ability to lead enterprise level transformation initiativesStrong experience with data analytics, dashboards, and KPI developmentDemonstrated success in executive communication and Board level presentations.Experience with data visualization and analytics platforms (Power BI, Tableau, etc.)Experience translating complex data into actionable business insightsPreferred work experienceExperience with AI/ML applications in regulated environmentsFamiliarity with eQMS platforms and quality system processesKnowledge of regulatory frameworks (e.g. FDA, CAP, CLIA, ISO)Experience driving change management and adoption at scalePeople Leader Responsibility:0-4 direct reportsEducation:Bachelor's Degree (Required)Advanced Degree (Preferred)Technical Training or Professional Licensing:ASQ CMQ/OE, CQA, or equivalent quality certification (Required)Certification in AI, analytics, data science, or business intelligence tools or equivalent (Required)Lean Six Sigma Black Belt (Preferred) Regulatory or compliance certifications (Preferred)RAC, ISO 13485 lead auditor (Preferred)AI Governance Professional Certifications (Preferred)61957Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
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