Automation, Banking Services, Business Development, Business Growth, Coaching, Continuous Improvement, Cross-Functional, Cross-Selling, Customer Experience, Customer Support/Service, Customer/Client Research, Expense Management, Financial Services, Know Your Customer (KYC), Leadership, Marketing, Operational Improvement, Operational Measurement, Operational Strategy, Performance Analysis, Performance Management, Product Design, Product Development, Product Management, Product Marketing, Profit & Loss, Risk, Risk Analysis, Small Business, Storytelling
American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.
One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.
How will you make an impact in this role?
We are seeking a dynamic, visionary, and strategic leader to lead Loyalty and Benefits within the Middle Market Digital Experience team at American Express.
Reporting to the VP, Corporate Verticals, this role will spearhead the evolution of digital Loyalty and Benefits experiences, partnering closely with strategic partners across SME and cross-functional delivery teams in Technology, Marketing, and Product. The Director will champion the evolution of our experiences for Middle Market business customers.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
- 7+ years of experience in product management, product development, or digital transformation within financial services or technology organizations
- Proven track record leading large-scale, cross-channel programs with measurable customer, operational, and financial impact
- Deep expertise in compliance, KYC/AML, and enterprise control frameworks, embedding risk governance into product delivery
- Strong ability to translate strategic vision into operational execution, balancing innovation, rigor, and product delivery discipline
- Exceptional communication, storytelling, and influencing skills, with proven success aligning cross-functional and executive partners
- Experience driving initiatives in agile or matrixed environments
- Proven ability to lead enterprise change, inspiring adoption of new ways of working and linking individual outcomes to enterprise impact
- Adept at monitoring business capability performance post-delivery, ensuring measurable value realization and continuous improvement
- Experience leading and coaching high performing teams
- Bachelor''s degree
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
- Create and lead the strategy and execution of product solutions that best meet customer needs and achieve target P&L retention, spend, and cross-sell outcomes
- Partner with Product Management and Marketing to uncover customer needs and insights leading to innovative benefits and loyalty journeys that unlock value for our business customers
- Identify and drive a delivery roadmap that drives a seamless customer experience
- Partner with Product, Technology, Marketing, Risk, Compliance, and Operations teams to deliver scalable, compliant and data-driven solutions aligned with enterprise priorities
- Advance analytics, reporting, and automation capabilities to enable proactive performance management, risk transparency, and measurable operational outcomes
- Develop and empower a high-performing leadership team, fostering collaboration, accountability, and clarity of ownership across product lines
- Occasional travel
- Create and lead the strategy and execution of product solutions that best meet customer needs and achieve target P&L retention, spend, and cross-sell outcomes
- Partner with Product Management and Marketing to uncover customer needs and insights leading to innovative benefits and loyalty journeys that unlock value for our business customers
- Identify and drive a delivery roadmap that drives a seamless customer experience
- Partner with Product, Technology, Marketing, Risk, Compliance, and Operations teams to deliver scalable, compliant and data-driven solutions aligned with enterprise priorities
- Advance analytics, reporting, and automation capabilities to enable proactive performance management, risk transparency, and measurable operational outcomes
- Develop and empower a high-performing leadership team, fostering collaboration, accountability, and clarity of ownership across product lines
- Occasional travel