Powering Performance Marketplaces in Digital Media QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and "research and compare" consumers with brands. We run these virtual- and private-label marketplaces in one of the nation's largest media networks. Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results. Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience. We believe in: The direct measurability of digital media. Performance marketing. (We pioneered it.) The advantages of technology. We bring all this together to deliver truly great results for consumers and brands in the world's biggest channel. Job Category This role is responsible for the day-to-day execution and performance management of contact center operations, with a primary focus on BPO partner performance, channel optimization, and operational consistency. The position operates as the execution arm of the contact center strategy, translating direction into measurable results across internal teams and external vendors. This is a fully onsite role based in Orlando, FL. Responsibilities BPO Performance Management & Execution Own daily performance across all BPO partners Monitor KPIs including contact rate, conversion, revenue per contact, QA, and compliance Implement standardized performance scorecards Execute corrective action plans for underperformance Operational Execution & Channel Management Oversee inbound, outbound, and SMS channel operations Ensure alignment to processes, scripts, and expectations Drive consistency across locations and teams Revenue & Conversion Optimization Improve conversion performance at agent and vendor level Identify trends and implement tactical improvements Support testing of scripts and call strategies Technology Execution & Feedback Provide operational feedback on dialer, QA, and SMS platforms Support rollout of new tools Ensure effective usage at agent level Compliance & Quality Execution Ensure adherence to TCPA, FCC, and internal policies Drive QA monitoring and remediation plans Enforce opt-out and consent management Reporting & Insights Deliver consistent operational reporting Translate data into actionable insights Maintain visibility into performance drivers Team & Vendor Leadership Lead QA, training, and workforce coordination teams Manage BPO relationships and accountability Reinforce culture of ownership and performance Requirements 10+ years in contact center operations 5+ years managing BPO environments Experience in performance-driven sales environments Ability and willingness to travel internationally up to 25% of the time Bachelor's Degree from a 4-year accredited institution, or related Strong knowledge of dialer systems and contact center tech Understanding of compliance requirements (TCPA, FCC) KPI-driven operational mindset Execution-focused operator Strong accountability and follow-through Comfortable managing vendors and driving results The expected salary range for this position is $120,000 USD to $160,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company's standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits. #LI-ONSITE QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law. Please see QuinStreet's Employee Privacy Notice here.