Director, Cloud and Infrastructure Services

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Lead a mission-critical cloud transformation

We’re looking for a Director, Cloud & Infrastructure Services to lead a large-scale transformation as we evolve from on-premise infrastructure to a modern, cloud-enabled environment.

This is a high-visibility leadership role where you’ll shape enterprise infrastructure strategy, lead cloud migration at scale, and drive operational excellence while supporting critical services that our business and communities depend on.

Why This Role Is Exciting

• Own a major transformation: Lead the transition from on-prem to cloud (IaaS) across the enterprise
• Make real impact: Your work directly supports operational reliability and grid modernization initiatives
• Build and evolve a team: Lead a strong foundation team while reshaping capabilities for the future
• Balance strategy and execution: Set direction while staying close to delivery and outcomes

What You’ll Do

• Lead enterprise cloud and infrastructure strategy, operations, and modernization efforts
• Own and execute the cloud migration roadmap from planning through delivery and optimization
• Ensure infrastructure services are secure, resilient, scalable, and cost-effective
• Drive DevOps and automation practices, including infrastructure-as-code and operational efficiency
• Establish and lead FinOps capabilities to improve cost transparency and optimization
• Oversee core services including cloud platforms, networks, end-user computing, service desk, and observability
• Partner with cybersecurity, applications, and business leaders to align technology with enterprise priorities
• Support grid modernization initiatives by enabling reliable, scalable infrastructure
• Lead, mentor, and grow a high-performing infrastructure and operations team

What You Bring

• 8+ years of leadership experience in IT infrastructure, cloud, or operations
• Proven success leading enterprise transformation and cloud migration initiatives
• Strong expertise in cloud platforms, network architecture, and enterprise infrastructure
• Experience driving change management and organizational transformation
• Knowledge of ITSM practices, operational metrics, and service delivery models
• Experience managing budgets, vendors, and large-scale service environments
• Strong communication skills with the ability to influence senior leaders and cross-functional partners

Bonus if you have:

• Experience in utilities, energy, or other regulated environments
• Hands-on experience with DevOps, automation, and FinOps practices
• Familiarity with Microsoft and Cisco environments

Position Description

The Director of Cloud & Infrastructure Services is responsible for delivering reliable, secure, scalable, and cost‑effective enterprise infrastructure and operational services that enable a utility’s business objectives, operational reliability, and grid modernization initiatives. This role leads the planning, architecture, delivery, and day‑to‑day operations of core IT platforms and services including cloud infrastructure (IaaS), data center and colocation services, network and telecommunications, end‑user computing, service desk and desktop support, collaboration platforms, enterprise monitoring and observability,  backup and disaster recovery, department financial operations, infrastructure asset management, IT Operations, Security technology, and operations automation.

This role is a key member of the senior IT leadership team, working closely with the CIO and peer IT leaders to help establish and execute the enterprise IT vision, strategy, and roadmap in alignment with overall corporate strategy. The Director ensures that infrastructure and operations capabilities are foundational enablers of business transformation, operational excellence, regulatory compliance, and long‑term resilience.

Strategic priorities for this role include planning and executing a Cloud Migration Roadmap (IaaS) as cloud architecture decisions are finalized, establishing enabling DevOps and FinOps practices, driving cost efficiency and automation across IT Operations, and partnering closely with Operations to support Grid Modernization initiatives and daily IT and Grid operations.

Key Responsibilities        

Infrastructure & Operations Leadership

• Provide strategic and operational leadership for enterprise IT Infrastructure & Operations, ensuring high availability, performance, security, and resilience of all services.
• Establish and evolve the I&O operating model, service ownership, and accountability with clearly defined SLAs, OLAs, and reliability targets.
• Serve as a senior IT leader contributing to enterprise IT strategy, investment prioritization, and execution planning.
• Partner with cybersecurity, application delivery, and business leaders to align and deliver infrastructure capabilities with corporate and IT strategy.

Cloud Migration Roadmap (IaaS)

• Own and execute the IaaS cloud migration roadmap, adapting plans as enterprise cloud architecture decisions are finalized.
• Partner with Security and IT architecture resources to define and operationalize cloud foundations, including:
  • Landing zones, account/subscription models, and environment segregation
  • Network connectivity, identity integration, DNS, and key management
  • Standard patterns for compute, storage, backup, and disaster recovery
• Define migration approaches (rehost, re-platform, refactor, retire), tooling, and runbooks to ensure safe, repeatable migrations.
• Ensure cloud infrastructure services are fully operationalized with monitoring, patching, backup, lifecycle management, and support processes.

DevOps and FinOps Enablement

• Partner with application and platform teams to establish DevOps enablement capabilities, including:
  • Infrastructure‑as‑Code (IaC)
  • Environment standardization and automation
• Implement FinOps practices to ensure cloud financial transparency and cost optimization:
  • Tagging and cost allocation standards
  • Showback/chargeback models
  • Budgeting, forecasting, and cost guardrails
  • Rightsizing and consumption optimization
• Establish governance that balances speed, cost control, reliability, and compliance.

Cost Efficiency & Operations Automation

• Identify, prioritize, and deliver I&O cost efficiency initiatives, including:
  • Vendor and contract optimization
  • Platform and tool rationalization
  • License utilization improvements
  • Legacy infrastructure reduction
• Increase automation across IT Operations using orchestration, scripting, self‑service portals, and workflow automation.
• Drive measurable improvements in operational productivity, incident reduction, change success rate, and mean time to restore (MTTR).

Grid Modernization Enablement

• Work closely with Operations, Engineering, and Grid Modernization program leaders to ensure IT infrastructure supports modernization initiatives.
• Deliver scalable, resilient network, compute, and data services to support increased telemetry, analytics, mobility, and operational use cases.
• Coordinate with OT and Cybersecurity teams to ensure appropriate connectivity, segmentation, and access controls for systems supporting operational needs.

Securing The Core

• Work closely with Cyber and Physical Security leadership to identify, implement, and support dynamic and agile security technology solutions.
• In collaboration with Cyber and Physical Security leadership, implement a capabilities-first technology stack that seeks to maximize risk reductive value and balance cost
• As agreed to and as appropriate, operate Cyber Security and Physical Security technology to meet risk reduction and compliance outcomes.
• Proactively identify opportunities for security automation or new security technology and work with Cyber Security and Physical Security leadership to prioritize efforts and technology modernization.

Management Responsibilities

• Ensure that the Company’s management principles, policies and programs are consistently practiced and continually support the Affirmative Action Plan.
• Assume fiduciary responsibility for operating the business and provide recommendations on cost improvement measures.
• Ensure that the Performance Management program is administered uniformly and effectively.
• Comply with and administer the terms and conditions of the Collective Bargaining Agreement when applicable.
• Administers personnel functions, including recruiting, review and approval of job descriptions and salary classifications, and selection and placement of personnel.  Participates in hiring, termination, promoting, assignment and direction of staff.  Ensure compliance with all applicable local, state and federal laws, regulations and standards, company policies, practices and ethical obligations to investigate, evaluate and recommend appropriate resolution to employee complaints.
• Promotes and participates in the professional development, personal growth and career planning of staff.  Motivate, recognize and reward, coach, counsel, train; provide feedback to employees during performance reviews.   Participates in Leadership Development programs.
• Addresses disciplinary and/or performance issues, according to company policy, and communicates effectively with employees regarding corrective action. Has input into the adjustment of grievances and administration of discipline.
• Plans day-to-day operations, estimates personnel needs and schedules and assigns work.  Evaluate the structure and team plan for continual improvement of the efficiency and effectiveness of the group.

Knowledge, Skills & Abilities

(Equivalent combination of education and experience will be considered.)

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
• 8+ years of progressive leadership experience in IT infrastructure and operations
• Proven experience operating enterprise infrastructure in a high‑availability and/or regulated environment.
• Demonstrated success leading infrastructure modernization or transformation initiatives.
• Strong knowledge of ITSM disciplines and operational performance management.
• Experience managing budgets, vendors, contracts, and service delivery outcomes.

Preferred Qualifications

• Experience in utilities, energy, or critical infrastructure environments.
• Hands‑on leadership experience delivering IaaS cloud migrations at scale.
• Experience enabling DevOps practices and infrastructure automation.
• Experience implementing FinOps capabilities and cost governance.
• Demonstrated success driving operational automation and efficiency.
• Relevant certifications (preferred): ITIL, PMP, cloud platform certifications, FinOps Certified Practitioner.