Director Clinical Training & Professional Development

Director of Clinical Training & Professional Development

 Summary:

The Director of Clinical Training and Professional Development is responsible for designing, developing, and leading world class comprehensive program that includes core clinical-nonclinical training, continuing education, on the job learning, culture building, coaching and professional development focused on core values and overall strategic business priority and elevating patient care experience. The position is responsible for assisting clinical staff - newly hired and existing technicians, scribes in achieving proficiency in providing the full scope of basic evaluation procedures, testing & workflow to facilitate patient workups prior to and during provider encounters, advanced testing as indicated in pre-visit chart review or provider order, assisting with office-based examination and treatment procedures and conducts entrance and exit skills assessments, hands on 1:1 supervised training to proficiency and develops the 30:60:90 post campus training plan and execution.

The incumbent assesses organization-wide clinical training and professional development (front line leadership, conflict resolution, customer service, team building to name a few) needs to drive training initiatives. They identify and arrange suitable training solutions for employees defining operating objectives and training plans to meet short- and long-term goals. Equipped with leadership and innovative vision, the incumbent will continue sharpening the skill sets for better health and wellness for all we serve.

Essential Functions & Responsibilities:

• Assess current training programs, tools, instructional design, learning platforms and modify content and approach based on best-in-class practices.
• Partner with business unit leaders to cultivate, develop, coordinate, and implement training and development strategies to meet the goals of the business units.
• Manages hands on clinical training and classroom training programs to include establishing criteria for trainer selection, competency testing and developmental programs for trainers.
• Collaborates with key stakeholders to ensure a complete understanding of mid to long-term learning objectives that align with talent acquisition, development, and retention strategies to deliver impactful human capital outcomes.

• Collaborates with functional areas and organizational leaders to assess ongoing and future training and developmental needs as well as effectiveness of established programs
• Develops a program delivery schedule that provides training as needed and in locations that work for the participants.
• Research new training techniques and suggests enhancements to existing training programs
• Oversees and establishes relationships with vendors to provide additional outside training programs
• Instructional Design - Develop programs, materials and job aids designed to meet identified instructional/informational needs, including training for new staff and refresher training for experienced staff to meet the operational needs of the organization.
• Evaluate program effectiveness and revise training programs, materials and instructional materials as required to ensure achievement of program objectives by learners and the program as a whole.
• Be a resource to and serve as an expert for all internal and external stakeholders in providing innovative and effective learning and development solutions.
• Manage training team development and performance management.

• Review new hire skills assessments & proficiency exams and 30:60:90 post campus training plans.
• Oversee logistics & coordination of overall clinical training processes at each campus.

Essential Qualifications
Experience: 8+ years of experience with curriculum design and development and strong foundation with learning technologies including developing courses required. Clinical Operations experience in multi-site clinical practice setting developing training programs highly preferred.

Education: Bachelor’s Degree in Healthcare, Business, Science and other relevant field required. Advanced Degree and or clinical education experience, COT/COMT certification highly desirable.

Knowledge/Skills/Experience

• Knowledge in methods and principles for designing programs to teach, train and instruct both groups and individuals, including the means of assessing the effects of training.
• Strong customer and personal service skills, including customer needs assessment, evaluation of satisfaction and ensuring quality standards of service.
• Expertise in curriculum, course development including didactic and clinical teaching methods.
• Expertise in proficiency evaluation methods and testing of ophthalmic personnel.
• Familiar with surgical and procedural consents, pre and post operative instructions.
• Understanding and analytic capabilities consistent with operational flow analysis and coding and compliance.
• Demonstrate proficiency in professional development program - leadership skills, conflict resolution, culture building, organizing and customer service skills.
• Knowledge of electronic medical record (EMR) and practice management (EPM) systems.
• Must have excellent interpersonal and organizational skills and demonstrate energetic professional, empathetic demeanor to patients and coworkers.

 Preferred Skills

• Expertise in all aspects of ophthalmic pre-exam workup, basic and advanced ophthalmic testing including but not limited to demonstrated proficiency in case histories, visual acuity testing, EOM and pupil testing, refraction, keratometry, tonometry, visual field testing, OCT testing, topography, fundus, optic nerve and external photography, biometry A-Scan/IOLMaster, preliminary slit lamp exams with angle grading.
• Knowledge of eye anatomy, disease, symptoms, surgical procedures and ocular medications.

Travel: travel to different practice sites - up to 50%

At PRISM Vision Group, we believe great work deserves great rewards. Here’s what you can expect when you join our team:

• Competitive Compensation – Base salary, performance bonuses, and regular reviews.
• Health & Wellness – Comprehensive medical , dental, and vision insurance; and wellness program.
• Retirement Planning – 401(k) with company match.
• Generous Time Off – Paid vacation, sick leave, and company holidays.
• Learning & Development –career growth programs.
• Other Perks – Commuter benefits, Voluntary Accident and Critical Illness plans, FSA/HSA and Dependent Care FSA. employee discounts, and more.

• Salary Range

  $94,000.00 to $150,000.00 USD