Director, Clinical Management - Team Health

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Director of Clinic Management is responsible for identifying and advancing innovative, relevant, and effective operational interventions across the HMH Occupational Health Network to meet the changing healthcare environment. Responsible for ensuring the HMH organization is achieving goals for optimal team member health and safety while adhering to relevant regulatory guidelines. This leader will oversee the occupational health clinics and services offered to HMH team members and constituents. Standardized clinic structure, services, and outcomes are key priorities as well as process efficiencies. Functions as the subject matter expert in translating organizational and business unit goals into real-world, well-adopted EMR workflows and content. Oversees all clinic managers in the HMH Occupational Health Network, allocates resources, and provides operational oversight and support.

**This is fully Onsite with one day per week remote**

Position requires traveling to all of our offices and network locations for coverage of regulatory surveys, education or committee representation at least one day per week but will vary (Team Health Locations:  Toms River, Neptrue, Iselin (Metropark) and Clifton)

Overseeing approximately 60 people!

A day in the life of a Director of Clinic Management at Hackensack Meridian Health includes:

• Operationally oversee the clinics that formulate HMH`s Occupational Health Network, with support from the operational support team, optimize clinic staffing levels and make other resource allocation decisions as relevant
• Provide guidance in resolving operational issues to ensure quality care, compliance with regulatory agencies and business continuance
• Develop, review, and update processes, policies, procedures, training and evaluation metrics that help support efficient clinic workflows, productivity, quality improvement and customer service. Ensure standardization across the HMH network.
• Maintain current knowledge of laws and regulations affecting clinic operations and specific TM roles and responsibilities. Monitor and ensure OH Clinics achieve OHST compliance including standardization of operating procedures for all aspects of OH services with a focus on regulatory requirements and process efficiency. Key areas include: OSHA, NJDOHSS, CDC and TJC compliance regarding safety and infection control, customer business planning, customer satisfaction and industry benchmarks.
• Develop, implement and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles for Occupational Health key initiatives
• Supervise team of case managers. Ensure that long-term cases are handled appropriately to facilitate patient recovery, identify appropriate workplace accommodations needed, and ensure efficient treatment times. Ensure case managers communicate with the risk management division of HMH and appropriate client departments as needed.
• Oversees the efforts to improve processes and care delivery as part of the Reimagining HMH work.
• Works closely with the Dir, of External Occupational Health to inform strategies for external growth, ensuring services are meeting the needs of the clients.
• Works closely with the Chairperson of Occupational Health and Leader of Environmental Health and Safety to ensure synergy amongst all constituents.
• Coordinate with Dir, Internal Occupational Health to provide non-clinic based Occupational Health services to HMH, as needed
• Collaborate with Directors of Internal OH and External OH to ensure that policies and requirements of all clients are being met
• Monitor key performance metrics, and modify staffing, resource allocation, activities, and policies appropriately. Develop, recommend and /or implement actions or process improvement as appropriate.
• Build and maintain relationships with HMH leaders, external partners and relevant vendors to make decisions regarding operational activity
• Ensure communication of goals, objectives, policies, procedures and training both up and down the chain of command through meetings, huddles and other forms of communication
• Participate as a member of the OH leadership team and site-specific/network level various interdisciplinary committees/councils as required and requested
• Manage and/or assist in the recruitment, development and supervision of team members.
• Adhere to HMH Organizational competencies and standards of behavior
• Perform general and support activities and carry out special projects, and other assignments as required

Education, Knowledge, Skills and Abilities Required:

• Bachelors degree in business or Nursing required
• Minimum 10 years proven effective and progressive leadership experience required
• Expertise in strategic/business planning and new business development
• Strong analytical abilities
• Presentation and negotiation expertise
• Exceptional interpersonal skills
• Demonstrates strong problem solving and proactive crisis management capabilities.
• Demonstrates ability to negotiate and reach agreement across diverse constituencies.
• Ability to work independently and in a team environment.
• Ability to travel to various HMH and non-HMH facilities.
• Superior oral and written communication skills; effective use of diplomacy, tact and judgment with the ability to articulate and translate eloquently the complex goals, missions and aspirations of Occupational Health.
• Possesses a style which is both innovative and results-oriented.
• Exhibits flexibility while influencing others to improve processes and implement changes.
• Must have extremely strong service-orientation and ability to build relationships with senior and operational executives; demonstrated track record of success proving ability to translate customer needs into new business/revenue opportunities.

Education, Knowledge, Skills and Abilities Preferred:

• Clinician with master`s degree
• Working knowledge of customer relationship building
• Change management experience

Licenses and Certifications Required:

• NJ State Professional Registered Nurse License or Physician Assistant License or Advance Practice Nurse License or Medical Doctor License.

Licenses and Certifications Preferred:

• Certified Occupational Health Nurse or equivalent

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!