Director, Clinical Laboratory

Site: Cooley Dickinson Hospital, Inc.  Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. 

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

Job Summary

Responsible for the direct leadership of laboratory service operations and quality and safety, with oversight of developing divisional goals, objectives, policies and procedures. The position is also responsible for supporting the professional practice for patient diagnosis.

Responsibilities include ensuring regulatory compliance within all areas, overseeing clinical operational issues, promoting continuous improvement and utilization reviews, overseeing professional staff scheduling and overseeing the budgets for all areas. In addition, this position may provide leadership for the entire Pathology department on Human Resource management.

Does this position require Patient Care? No

Essential Functions

Responsible for the technical, clinical, and operational aspects; responsible for ensuring effective, efficient and highest quality operations in Pathology through Program development and enhancement, Sponsorship and leadership of continuous improvement efforts, and Coordination and integration of operations with other departmental or hospital-wide groups.

• Develop and maintain a full and deep understanding of national regulatory standards and compliance regulations.
• Maximize departmental quality improvement efforts, ensuring that initiatives support improvement of operational costs and hospital-wide Operations Improvement initiatives.
• Develop and improve work environment for Pathology professional clinical practice.
• Evaluate current systems (technological, paper flow and human resource deployment) to direct operational focus on team problem solving efforts.
• Develop, negotiate and monitor budgets and resource allocations for the laboratories.
• Support excellence in service standards.

Qualifications

Education Bachelor's Degree Laboratory Sciences required or Master's Degree Business Administration preferred

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials Medical Technologist (ASCP) - American Society for Clinical Pathology Board of Certification (ASCP-BOC) preferred

Experiences Laboratory management, project management or healthcare operations experience 5-7 years required Supervisory experience 3-5 years required

Knowledge, Skills and Abilities

• Understanding of Laboratory Information Management (LIS) systems.
• Knowledgeable and experienced in pathology laboratory operations or healthcare operations with an emphasis on production.
• Knowledge of current regulatory and accreditation policies, principles of quality control practices, standard laboratory practice and techniques, and safety and infection control policy.
• Knowledgeable and comfortable with the principles and tools of continuous improvement, as it applies to operations, service, and quality and safety.
• Must have a reasonable working familiarity with healthcare information systems, such as patient electronic medical records and other hospital-based programs.
• Must be able to lead, empower, and develop direct reports and employees, to optimize team performance.

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type Onsite Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $124,342.40 - $180,897.60/Annual Grade 9

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.