OVERVIEW
Director, Client Services - Property & Casualty
Location: Hybrid
At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Director, Client Services who will support risk strategy, client service excellence, and operational accuracy.
About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
This role will focus on [risk management, client servicing, claims support, sales growth, underwriting, analytics, etc.] and collaborate with [producers, account managers, carriers, clients, internal operations teams].
Why Alera Group- Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
- Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
- Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES
What You'll Do / Your ImpactClient Partnership & Risk Strategy- Serve as executive-level relationship manager for key and high-revenue P&C clients
- Participate in client strategy meetings, stewardship reviews, and renewal presentations
- Provide strategic oversight for complex placements, coverage structuring, and program design
- Act as escalation point for service, placement, or claims-related issues on major accounts
- Collaborate with Producers to identify cross-sell, upsell, and program restructuring opportunities
Operational Excellence- Lead, mentor, and develop high-performing client service teams, including Account Managers, Account Executives, and support staff
- Establish and enforce service standards, workflows, and best practices across the P&C book
- Oversee renewal processes to ensure timely, accurate, and competitive program delivery
- Optimize workflows, team utilization, and service models to improve efficiency and scalability
- Implement and maintain standard operating procedures and service frameworks
- Partner with leadership on technology adoption, including agency management systems and client-facing tools
Strategic Contribution- Champion a best-in-class claims advocacy approach and integrate risk management services into client strategies
- Partner with internal risk management and loss control teams to deliver measurable value-added outcomes
- Maintain accountability for client retention, revenue growth, and profitability across the P&C portfolio
- Support budgeting, forecasting, and resource planning for the client service organization
- Monitor key performance indicators including retention, service responsiveness, and client satisfaction
QUALIFICATIONS
What You BringRequired- 8+ years of experience in Property & Casualty insurance brokerage or consulting
- Proven leadership experience managing client service teams
- Deep expertise across P&C lines including Workers' Compensation, General Liability, Property, Auto, and Umbrella/Excess
- Demonstrated experience handling large, complex, and multi-layered insurance programs
- Strong understanding of claims advocacy, loss trends, and risk management strategies
- Excellent communication skills and executive presence with the ability to engage C-suite clients
- Active Property & Casualty insurance license
Preferred- Experience supporting national or multi-location client portfolios
- Strong background partnering with Producers on growth and retention strategies
Core Competencies- Strategic thinking and problem solving
- Client advocacy and relationship management
- Leadership and team development
- Operational execution and process improvement
- Carrier negotiation and market strategy
- Financial acumen and rev