Director - Capital Markets QC

Director of Capital Markets

Position Summary

The Director of Capital Markets is responsible for overseeing operational performance, quality control, and client delivery within the capital markets function. This role ensures the accuracy, efficiency, and timeliness of property-related reporting while driving team performance, operational excellence, and client satisfaction. The Director will lead multiple teams, optimize workflows, and implement strategic initiatives to enhance quality, scalability, and profitability.

Essential Duties and Responsibilities

Operational Leadership & Quality Control

• Oversee and review daily Work in Progress (WIP) to ensure operational efficiency and timely delivery
• Maintain optimal levels of quality control for all property reports and deliverables
• Monitor and evaluate client activity reports to ensure high performance and client satisfaction
• Ensure adherence to Service Level Agreements (SLAs) and client-specific requirements
• Identify and resolve quality issues in partnership with internal teams and Vendor Management

Team & Performance Management

• Lead and manage daily operations across one or more client-facing teams
• Balance and optimize workloads across teams; implement efficiency improvements
• Conduct regular team meetings to communicate priorities, performance metrics, and operational updates
• Review and evaluate staff performance; provide coaching and development support
• Monitor time, attendance, and productivity; partner with HR on employee relations and disciplinary actions
• Build and maintain strong employee morale and engagement

Strategic Planning & Process Improvement

• Develop, implement, and maintain client-specific SOPs and operational procedures
• Recommend and drive system and process enhancements to improve accuracy and reduce cycle times
• Analyze performance data and recommend initiatives to improve efficiency and profitability
• Participate in system enhancement testing and signoff processes

Client & Vendor Relationship Management

• Maintain high levels of customer service to ensure client and vendor retention
• Act as a point of escalation for client issues and coordinate cross-functional resolution
• Foster strong internal and external communication across teams, departments, and stakeholders

Financial & Administrative Oversight

• Monitor departmental performance against financial and operational targets
• Recommend staffing levels, overtime needs, and resource allocation
• Review and approve departmental payroll and authorized transactions
• Identify opportunities to manage costs within company guidelines while maintaining service quality

Talent Development & Recruitment

• Participate in hiring and employee selection processes
• Develop and mentor employees for advancement into leadership roles (e.g., Team Lead, Account Executive)
• Support and monitor employee training participation and development plans

Leadership Responsibilities

• Serve as a senior leader within the organization, modeling professionalism and accountability
• Promote a culture of continuous improvement, collaboration, and operational excellence
• Perform additional duties as assigned

Qualifications

• Minimum 3+ years of management experience in real estate, banking, title, or vendor management industries
• High School diploma or equivalent required (Bachelor’s degree preferred)
• Strong knowledge of real estate/title searching processes
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong analytical, organizational, and problem-solving skills
• Proficiency in Microsoft Office Suite and general computer applications

Language & Communication Skills

• Excellent written and verbal communication skills
• Ability to analyze and interpret technical reports and operational data
• Experience presenting information to executive leadership, clients, and cross-functional teams

Physical Demands & Work Environment

• Ability to perform job duties in a standard office environment with moderate noise levels
• May be exposed to occasional external conditions depending on operational needs
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Additional Information

• Employment is contingent upon completion of a background check and drug screening

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other protected characteristic in accordance with applicable laws.

We are committed to providing reasonable accommodations for individuals with disabilities. To request accommodation, please contact HR.