Director, Business Operations Ecommerce, Enterprise Leverage and Integration

# Position Summary

Sams Club is member-obsessed, people-led, and tech-powered. Were accelerating the evolution of our Ecommerce experience and this role sits at the center of that transformation. As a senior Ecommerce leader based in Bentonville, youll own the business-side strategy and execution of major platform migrations from Walmarts core technologies to Sams-spanning across member shopping experience, fulfillment, cart, checkout, payments, and next-generation delivery capabilities.

This is not a project management role. Youll own the business outcomes, define success metrics, influence product and tech direction, and ensure new capabilities are adapted-not simply lifted and shifted-to Sams unique member experience. Youll lead a team, partner deeply across Product, Tech, Analytics, Finance, Merchandising, and Marketing, and represent results to executive leadership.

# What Youll Do

What Youll Do

Over the first 6-18 months, you will:

• Own the business strategy, prioritization, and sequencing for Ecommerce platform migrations critical to Sams growth.
• Translate Sams business goals into clear business requirements and success metrics for leveraged capabilities including site experience, orders, fulfillment, cart, checkout, payments, and emerging delivery models.
• Lead the adaptation of Walmart-built platforms to Sams unique member model, including differentiated capabilities.
• Define how new capabilities should function for Sams rather than accepting one-size-fits-all solutions.
• Drive roadmaps that balance speed, quality, and scale-ensuring nothing critical is missed in execution.
• Partner closely with Product and Engineering teams while maintaining ownership of the business relationship and outcomes.
• Establish and track KPIs tied to feature rollouts, adoption, performance, and financial impact.
• Use analytics to understand performance, identify risks, and course-correct quickly.
• Ensure cross-functional alignment across Analytics, Finance, Merchandising, Digital Merchandising, and Marketing for every launch.
• Lead and develop a team of managers and senior contributors, setting a high bar for execution and accountability.
• Communicate progress, tradeoffs, and results clearly to senior leaders and executive forums, including LC.

What Youll Bring

Youre likely a strong fit if you have:

• Proven experience owning product or platform initiatives from a business leadership perspective, not just delivery.
• A track record of working effectively with Product and Technology teams within complex ecosystems.
• Strong business acumen with the ability to define metrics, interpret performance, and tie execution to growth outcomes.
• Experience prioritizing and sequencing work across large cross-functional organizations.
• Comfort operating in ambiguity and making decisions where requirements are evolving.
• The ability to go deep into details while still moving fast at enterprise scale.
• People leadership experience, including developing managers and senior talent.
• An execution mindset with a reputation for delivering the full 100%, not just the easy 80%.

Nice to Have

• Experience with Ecommerce platforms, digital fulfillment, or large-scale migrations.
• Program or project management background paired with true business ownership.
• Exposure to marketplace, omnichannel, or membership-based retail models.

# Why This Role Is Compelling

• Youll help define the future of Sams Club Ecommerce, utilizing the existing roadmap while bringing next-level direction and goals.
• Youll work at enterprise scale while solving problems that are uniquely Sams.
• Youll have visibility, ownership, and impact-driving initiatives that materially move the business.
• Youll grow into broader leadership opportunities as the platform and organization scale.

At Sams Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401k, stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption, and surrogacy expense reimbursement, and more.

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $110,000.00 - $220,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) based on location.

# Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelors degree in business, management, information technology, computer science, or related area AND 5 years experience in eCommerce, merchandising, site operations, business management, or related area.
• Option 2: 7 years experience in eCommerce, merchandising, site operations, business management, or related area.
• 2 years supervisory experience.

# Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• eCommerce, Merchandising, Site Operations, Business Management, or related area.
• Masters degree in Merchandising, Site Operations, Business Management, or related area.

# Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.