Director Business Development – Maintenance

SETTING 

Pattison ID is a highly successful, North American Company growing organically and through ongoing acquisitions. It is one of the world’s largest sign and physical branding element companies, with six (6) manufacturing facilities, eight (8) sales and operations offices and over 1000 employees across North America. Pattison ID has many segments, such as Signage, Architecture, Digital, Maintenance and Leasing.  

The company is dedicated to absolute customer satisfaction and the ultimate quality in its products and services. The culture of the company is focused on performance and accountability and supports employee empowerment and development. 

The company operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 800 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries. With sales of over $19 billion and more than 59,000 employees, the Jim Pattison Group is the second-largest private company in Canada.

OVERVIEW:

Position Summary:

• The Director of Business Development – Maintenance is responsible for leading the strategic growth and expansion of Pattison ID’s Maintenance and Facility Services business across North America.
• This role serves as a strategic growth leader focused on expanding Pattison ID’s footprint within Facilities, Retail Operations, and Maintenance organizations at major national accounts.
• This role is responsible for driving profitable recurring revenue growth through preventative maintenance, reactive service solutions, and expanded retail image management programs.
• This role reports directly to the Chief Revenue Officer (CRO) and will help develop the future Maintenance Sales organization across North America.

Primary Mission:

• Expand preventative and reactive maintenance programs
• Increase recurring service revenue
• Develop executive relationships within Facilities and Maintenance organizations
• Expand Pattison ID’s role in protecting and enhancing retail brand image
• Drive profitable service growth through scalable operational strategies
• Identify new retail facility service opportunities beyond signage
• Build long-term sales strategy and organizational scalability

Core Business Focus:

• Preventative Sign Maintenance
• Reactive Service & Repair
• Scheduled Cleaning Programs
• Lighting Repair & Maintenance
• Night Audits
• Site Inspections
• Retail Image Maintenance Programs
• Landscaping Services
• Snow Removal Programs
• Parking Lot Services
• Exterior Lighting Programs
• HVAC Coordination Services
• Retail Facility Maintenance Programs

 KEY RESPONSIBILITIES:

• Develop and execute the North American Maintenance growth strategy.
• Expand Pattison ID’s maintenance footprint within existing customer relationships.
• Develop executive relationships with Facilities and Maintenance decision-makers.
• Position Pattison ID as a national retail image and facilities services partner.
• Expand preventative maintenance and recurring service programs.
• Develop scalable service models for multi-site retail accounts.
• Own Maintenance business CM3% performance alongside revenue growth objectives.
• Evaluate outsourcing strategies and vendor partnerships to support scalability.
• Improve throughput, responsiveness, and operational scalability.
• Support future organizational strategy for East and West Maintenance Sales Executives.
• Collaborate cross-functionally with Operations, Dispatch, Procurement, Finance, and Customer Experience teams.

Key Performance Indicators (KPIs)

• Maintenance revenue growth
• Recurring revenue growth
• CM3% growth and profitability improvement
• Expansion of preventative maintenance programs
• Facilities and Maintenance executive engagement growth
• Pipeline growth within national retail accounts
• Vendor network effectiveness
• Service response and completion metrics

Leadership Expectations:

• Operate with a strategic builder’s mindset
• Think beyond traditional signage maintenance
• Lead through influence, urgency, and operational thinking
• Balance growth leadership with service execution realities
• Build scalable recurring revenue strategies
• Drive accountability for both revenue growth and profitability performance

Organizational Structure:

• Reports To: Chief Revenue Officer (CRO)
• Future Organizational Expansion: Potential future Maintenance Sales Executives for East and West regions

What Success Looks Like:

• Pattison ID becomes a recognized national partner for retail maintenance and facility services.
• Maintenance revenue grows through scalable recurring service programs.
• Pattison ID expands beyond signage into broader retail image and facilities solutions.
• Recurring revenue and CM3% performance improve sustainably over time.
• Future sales expansion strategies support long-term national growth and scalability.