Director, AuthoraCare House Calls

Looking for Flexibility and a Rewarding Career in the Field of Hospice?

AuthoraCare Collective is currently seeking a Director, AuthoraCare House Calls. This is a full-time position; Monday - Friday 8:00am - 5:00pm.

The Director of the House Calls practice is responsible for overseeing the day-to-day operations, management, and coordination of home-based primary care and palliative care. This includes the provision of chronic care management, principal care management, and community health improvement services.

This role ensures the delivery of high-quality patient care, compliance with healthcare regulations, efficient program management, continuous service improvement, compliant and timely billing practices, and timely and value-driven care.

The Director will support and supervise an interdisciplinary team. The role involves collaboration with the Chief Financial Officer and revenue cycle leadership to identify and monitor financial performance and develop action plans, as necessary.

Our team members enjoy the following benefits: Paid time off (PTO), Seven paid holidays, flexible work schedules, medical, dental, vision, disability, and life insurance. Employee engagement activities and 403B match after 12 months of service.

Education/Qualifications

• Bachelor's degree in healthcare administration, business administration, or a related field & Area of certification/licensure required.
• Miniumu of 3-5 years of experience in healthcare management, preferably in a multi-specialty or provider practice setting.
• Strong leadership, customer service experience, performance management, and organizational skills in healthcare setting.
• In-depth knowledge of healthcare regulations, quality assurance, and financial management.
• Proficiency in practice management software, electronic health records (EHR), and data analytics.
• Experience and expertise in primary care delivery. Experience with chronic care management and principal care management preferred.

Key Responsibilities:

Practice Operations Management:

• Oversee day-to-day operations and administrative processes including scheduling, patient flow, productivity, and resource allocation.
• Develop and implement policies, procedures, and protocols to optimize practice efficiency and effectiveness.
• Ensure systems and processes are compliant with all regulatory and accreditation requirements.
• Assists with business improvement plans, managing finances, performance metrics, and quality and compliance.
• Oversees staff education and professional development to optimize efficiency and understanding of MIPS, CCM, PCM, value-based care, and population health management approaches.
• Provides oversight related to high needs ACO Reach attribution, quality measures and performance.

Staff Leadership and Development:

• Recruit, hire, train, and supervise administrative and clinical staff across various functions.
• Conducts regular performance evaluations and provide ongoing training and development opportunities; ensures competency check-off for all staff.
• Fosters a positive and collaborative work environment.
• Manages assigned clinical and/or administrative staff to ensure the staff members are performing their duties efficiently and effectively.

Financial Management:

• Develops and manages the budget, ensuring financial sustainability and growth.
• Monitors financial performance, including billing, coding, and revenue cycle issues in collaboration with the CFO, VP of Care Continuum and Integrated Services, COO and revenue cycle leadership.
• Performs daily financial management tasks and monitor expenditures.
• Colllaborates effectively with finance and revenue cycle team members.
• Identifies opportunities for cost reduction and revenue enhancement.
• Reviews time keeping, conducts stay interviews to support staff development and retention.
• Resolves barriers to provider productivity, optimizes availability and volumes.
• Reviews and develops action plans collaboratively with other leaders related to high needs ACO Reach performance.

Quality Assurance and Improvement:

• Implements quality assurance programs to monitor and improve patient care and service delivery.
• Analyzes performance data and patient feedback to identify areas for improvement.
• Leads quality improvement initiatives and ensure best practices are followed.
• Monitors and reports all pertinent quality measures.
• Reviews provider documentation for timeliness and incorporation of necessary elements to support the provision of quality care.

Regulatory Compliance:

• Ensures compliance with all federal, state, and local healthcare regulations.
• Stays current with changes in healthcare laws and regulations and implement necessary changes in practice operations.
• Prepares for and participate in regulatory and accreditation inspections and audits.
• Prepares and monitors quality reports as required by regulatory bodies.

Patient Care Coordination:

• Ensures the delivery of high-quality patient care and services.
• Coordinates care among various services to ensure comprehensive, patient-centered care.
• Addresses and resolves patient concerns and complaints promptly.
• Ensures positive experience of care for patients and families, and monitors and conducts follow up on identified issues and trends.

Data Management and Reporting:

• Oversees the collection, management, and analysis of program data.
• Prepares and presents regular reports on program performance, outcomes, and impact.
• Utilizes data to inform decision-making and program inprovements.

Our Mission:

AuthoraCare Collective empowers people to be active participants in their care journey, enabling them to live on their own terms through personalized support for mind, body, and spirit.

Our patients are always the author of their life story. During a challenging illness, AuthoraCare Collective helps them author more moments that matter, regardless of the stage of their illness or condition. This is captured by our tagline: Your Story. Our Expert Care.