Administrative Management, Athletics, Best Practices, Budget Management, Business Operations, Communication Skills, Customer Retention/Renewal, Customer Support/Service, Higher Education, Lead Generation, Marketing Communications, Meet Sales Quota, People Management, Process Management, Public/Media/Press/Analyst Relations, Regulations, Resolve Customer Issues, Revenue Growth, Sales, Sales Management, Sales Operations, Sales Strategy, Securities and Exchange Commission (SEC), Sports, Sports Management, Team Lead/Manager, Telephone Skills, Website Conversion
Drive ticket sales performance, strengthen customer engagement, and elevate the fan experience with Auburn Athletics!
The Director of Ticket Sales & Service is responsible for managing all aspects of the Ticket Sales & Service team. Drives new sales for revenue generating sports, retaining existing customers, and capitalizing on leads to bring in new long-term season ticket holders.
Responsibilities:
- Manages all aspects of the Ticket Sales & Service team, including driving new sales for revenue generating sports retaining existing customers, capitalizing on leads to secure new long-term season ticket holders, and supervising the Ticket Sales & Service employees. Manages the team with a goal-oriented approach to achieve sales targets and deliver exceptional customer service.
- Manages lead generation process including assigning sales leads to the respective employees. Manages and implements strategies to generate potential leads, ensuring they are efficiently distributed among the sales team. Monitors the progress and outcomes of lead assignments to optimize sales efforts and maximize conversion rates.
- Conducts outbound calls to engage leads and effectively sell tickets, leveraging leads that have been generated through digital interactions. Adapts sales strategies based on the specific needs and preferences of each lead, maximizing the likelihood of successful conversions and revenue generation.
- Assists in game day box office needs at all revenue-generating sports. Assists in tasks such as ticket sales, resolving customer inquiries or issues, managing will-call services, and ensuring efficient entry and seating processes. Works diligently to create a positive and seamless ticketing experience for attendees at sporting events.
- Complies with all applicable National Collegiate Athletic Association (NCAA) and Southeastern Conference (SEC) regulations in the performance of job duties.
Qualifications:
- Bachelor's degree in Public Relations, Business, Marketing, Communications, Sports Administration/Management, or related field.
- 4 years of experience in business operations, ticket sales, or sales operations including taking leads to drive sales and retain existing customers.
Minimum Knowledge, Skills, and Abilities:
- Ability to communicate effectively with others verbally and in writing. Knowledge of sales and customer services best practices and demonstrated track record in sales and building quality relationships.
- Knowledge of National Collegiate Athletic Association (NCAA) and Southeastern Conference (SEC) rules and regulations; ticketing principles, personnel management and budget planning.
- Ability to show consideration for and maintain good relationships with others. Knowledge of sales and customer service best practices and demonstrated track record in sales and building quality relationships.
Why Work at Auburn:
- Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
- Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
- We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
- Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
- A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
- Ready to lead and shape the future of higher education? Apply today! War Eagle!
Equal Opportunity Compliance Statement:
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.A
Auburn University
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate,
graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study
determined AU had nearly $ 4 billion
economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.