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Director, Application Services (Support multiple customers)

ellucian

Binghamton, NY(remote)

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Artificial Intelligence (AI), Benchmarking, Best Practices, Communication Skills, Community Support, Continuous Improvement, Cross-Functional, Customer Support/Service, Customer/Client Research, Data Sets, Diversity, Documentation, Ecosystems, Enterprise Applications, Executive Assistant Skills , Fitness, Fundraising, Health Plan, Higher Education, Interpersonal Skills, Leadership, LinkedIn, Management Strategy, Metrics, Performance Management, Performance Metrics, Project Tracking, Psychiatry and Mental Health, Quality Assurance, Quality Management, Reporting Dashboards, Return on Investment (ROI), Risk, Service Delivery, Software Development, Software as a Service (SaaS), Statement of Work (SOW), Team Lead/Manager, Technical Delivery, Telemedicine, Trend Analysis, Willing to Travel
LOCATION
Binghamton, NY
POSTED
2 days ago
About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

About the Opportunity

The Director, Application Services is a key member of the Ellucian Managed Services team, responsible for driving consistent, best-in-class enterprise application management strategy across enterprise solutions at various institutions of higher education. This role is focused on establishing and evolving a delivery excellence practice that ensures high-quality enterprise application management, continuous improvement, and strategic alignment with client goals. The ideal candidate will bring a strong application portfolio background, a strategic consultative mindset, and a passion for elevating delivery standards through assessment, collaboration, and innovation. This position is a remote position, requiring up to 50% travel.

Where you will make an impact
  • Lead the application management, continuous improvement, and strategic alignment of key customer initiatives to clearly demonstrate customer ROI.
  • Manage a blended team of client and Ellucian employees, along with matrixed team members to achieve customer outcomes as assigned per program.
  • Delivery on all responsibilities defined in statements of work.
  • Assist CIO with leadership functions and site coverage.
  • Define and promote best-in-class delivery practices, ensuring alignment with customer key objectives as well as EMS organizational goals and industry benchmarks.
  • Conduct delivery assessments to identify gaps, inefficiencies, and opportunities for improvement in service delivery and client outcomes against standard delivery practices.
  • Drive a culture of continuous improvement leveraging performance data and client feedback.
  • Collaborate with cross-functional teams to standardize delivery processes, enhance quality assurance, and ensure repeatable, scalable success across client sites.
  • Serve as a strategic advisor to internal and client leadership, providing insights into delivery performance, risk areas, and improvement initiatives.
  • Establish and maintain delivery KPIs and metrics dashboards to monitor progress, highlight trends, and support data-driven decision-making.
  • Champion knowledge sharing and process documentation, ensuring delivery teams are equipped with the tools, templates, and guidance needed for consistent execution.
What you will bring
  • 8+ years of operational technology delivery with a focus on standards adoption.
  • Working experience with administrative and/or academic application development and management in the higher education environment.
  • Excellent communication and interpersonal skills.
  • Deep experience with Ellucian Banner.
  • Consultative experience who has "been there, done that".
  • Strong analytical, communication, and stakeholder management skills.
  • Ability to thrive in a dynamic, fast-paced environment with competing priorities.
  • Willingness and ability to travel as required by project demands.
What makes #Ellucianlife
  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
    • Headspace Care (mental health)
    • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy- caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    • Education Assistance Program
    • Professional development opportunities
    • LinkedIn Learning

#LI-PB1

#LI-remote

About the Company

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ellucian

We provide technology solutions and services that remove barriers, helping higher education institutions achieve student success. It’s been our total focus for more than 40 years. Our passion speaks for itself: today we serve 2,400 institutions and 18 million students in 40 countries around the globe.Our goal is to ensure European institutions have technology for faster, smarter growth and peak operational efficiency—all in the service of student success.
COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Computer/IT Services
FOUNDED
1968
WEBSITE
http://www.ellucian.com/