Director Ambulatory Capacity and Operational Excellence

Entity: Clinical Practices of the University of Pennsylvania (CPUP)

Department: CPUP Administration

Location: Philadelphia, PA

Hours: Full-Time

Summary:

• The Director, Ambulatory Capacity & Operational Excellence is a senior operational and financial leader within CPUP Administration responsible for driving entity-level performance across a complex ambulatory network comprising 19+ academic departments and over 250 ambulatory practices. 
• This role focuses on optimizing operational workflows, improving operational and financial performance, and enhancing access and capacity across physician, advanced practice provider (APP), staff, and physical space resources. 
• The Director provides oversight of ambulatory operational efficiency, establishing performance standards and leveraging data driven insights to improve throughput, resource utilization, and care delivery across all ambulatory sites. 
• This role is accountable for identifying variation, standardizing best practices, and advancing continuous improvement initiatives that enhance both patient experience and provider productivity. 
• The Director leads strategic process improvement initiatives and oversees centralized cost containment efforts, including vendor management, supply chain optimization, and materials management. 
• In partnership with finance and operational leadership, this role drives ambulatory strategies to reduce costs, improve margin performance, and maximize the value of shared services and procurement activities. 
• This role manages a small but high-impact team and collaborates closely with access, clinical, financial, supply chain, and operational stakeholders to ensure alignment with organizational goals related to cost containment, growth, efficiency, and patient access.