Director AI Business Transformation- Sales & Service

This role is based in Phoenix, Arizona.  The Director, AI Business Transformation is responsible for activating enterprise strategy through the disciplined development and execution of AI initiatives.

As part of the AI Transformation Group, the role identifies and acts on AI solutions that enable strategic priorities, translating opportunities into well‑defined AI business cases and execution‑ready roadmaps across customer‑facing and operational functions.

Serving as the critical link between business strategy and delivery, the Director works with business leaders to shape high‑value use cases, define measurable financial and operational outcomes, and ensure initiatives are positioned for scale. In close collaboration with the AI Transformation Group, the role supports the prioritization, sequencing, and pacing of AI initiatives to maximize impact, manage dependencies, and accelerate time‑to‑value.

Partnering closely with functional executives, the AI Center of Excellence, and delivery teams, the Director ensures AI solutions are embedded into core workflows, adopted at scale, and continuously optimized. The role is accountable for driving disciplined execution, establishing governance and performance metrics, and ensuring AI investments translate into sustained business outcomes and enterprise‑wide transformation.

Strategic Execution & Value Realization
• Translate enterprise AI strategy into actionable initiatives across sales and operations functions

• Partner with function leaders to identify, shape, and prioritize high-impact AI use cases
  • Lead the execution of AI initiatives from ideation through deployment, ensuring alignment with business goals and measurable value realization
  • Track and report on initiative performance, including financial impact, operational KPIs, and adoption metrics
  • Serve as a trusted advisor to business leaders, helping them understand and leverage AI to improve decision-making, efficiency, and customer outcomes

Cross-Functional Leadership & Collaboration
• Build strong relationships with functional leaders to ensure AI initiatives are business-led and outcomes-focused
• Act as the primary liaison between business functions and the AI CoE, ensuring technical solutions meet business needs and are delivered on time
Change Management & Adoption
• Champion AI adoption across field and corporate teams, ensuring solutions are embedded into day-to-day operations
• Partner with HR and Communications to develop training, enablement, and change management strategies tailored to frontline and operational users
• Identify and support AI champions within each function to foster a culture of innovation and continuous improvement

Performance Measurement & Continuous Improvement

• Define and monitor KPIs for each initiative, ensuring alignment with enterprise goals and operational excellence targets
• Conduct post-implementation reviews to assess impact, capture lessons learned, and inform future roadmap decisions

• Continuously refine delivery approaches to improve time-to-value and scalability of AI solutions

Support the creation of a flywheel model where savings from AI initiatives are reinvested into future transformation efforts

• Requires a Bachelors Degree or equivalent experience and minimum 10 years prior relevant experience.
• Experience in sales, operations or support functions, with a strong track record of transformation leadership and continuous process improvement
• Proven experience leading cross-functional teams and initiatives to deliver strong business outcomes

• Strong project management capabilities with a demonstrated ability to distill complex initiatives into structured, actionable, and sequenced execution plans
• Strong analytical and financial acumen, with the ability to quantify and communicate value realization
• Firm understanding of AI/ML applications in enterprise automation, workforce enablement, financial analytics, and digital productivity tools
• Demonstrated ability to anticipate emerging trends in enterprise technology and advise on future strategies, operating models, and capability development
• Excellent communication and stakeholder engagement skills, with a track record of enabling adoption and delivering measurable value across support functions

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility requirements may apply for the following benefits:

• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free.  We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.

 You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

At Sprouts, we’re committed to fostering an inclusive, respectful, and caring workplace culture.
Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups:

• Inspiring Women at Sprouts
• Rainbow Alliance at Sprouts
• Sabor at Sprouts
• Soul at Sprouts
• Honored to Serve at Sprouts

Together, these groups celebrate diversity and empower our team to thrive.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

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