Communication Skills, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Interpersonal Skills, Medication Administration, Menu Management, Problem Solving Skills, Regulations
Sat-Sun 7a-7p Fort Smith, AR
Primary Duties and Responsibilities
Providing quality care, direction, guidance, and help to customers with daily activities, such as:
- Bathing and bathroom functions
- Feeding
- Planning menus
- Dressing
- Grooming
- Taking medication and/or administering treatments
- Housework
Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion
Help customer achieve agreed-upon goals to improve quality of life and integration into the community
Provide written daily updates of each shift's activities using an online platform
Observe the customer's condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials
Perform other duties as assigned
Key Competencies
- Quality decision making
- Effective communication
- Superior problem solving
- Interpersonal effectiveness
- Receptive to feedback
- Positive work ethic
- Instills trust
- Administrative effectiveness
General Requirements for All ICM Employees
- Understands and endorses ICM's mission and vision
- Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed
- Understands and complies with all HIPAA regulations
- Maintains a clean and orderly work environment
- Must have a high school diploma or equivalent (some positions require additional education)
- Maintains prompt and regular attendance
I
Independent Case Management Inc