Certified Nursing Assistant (CNA), Communication Skills, Customer Support/Service, Dental Insurance, Documentation, Emergency Services, Healthcare Customer Service, Home Care, Leadership, Nonprofit, On Call, Onboarding, Organizational Skills, People Management, Performance Analysis, Performance Reviews, Problem Solving Skills, Service Delivery, Vision Plan
Location: Walla Walla, WA
Salary Range: $27.15 - $28.15 per hour
Position Type: Full-Time, Hourly.
About Us:
Generational Care is a nonprofit organization committed to improving the quality of life for individuals through compassionate in-home care and services. Our key programs, Home Care Services, Mid-Columbia Meals on Wheels, and Healthy Ages provide vital support to seniors, helping them maintain independence and dignity in their homes.
We are currently seeking a Direct Care Supervisor to oversee home care service delivery and manage Home Care Providers, ensuring high-quality care for our clients.
Key Responsibilities:
- Supervise and support Home Care Providers, including recruitment, onboarding, and training.
- Oversee client assignments, service scheduling, and performance evaluations.
- Ensure successful service delivery, address service issues, and maintain documentation.
- Assist with on-call duties and provide emergency client services when needed.
- Uphold agency mission, policies, and service standards.
- Maintain confidentiality and demonstrate leadership in safety and professionalism.
Qualifications:
- Associate’s Degree or equivalent required.
- 2+ years of Home Care or customer service experience.
- 1+ year of office experience; supervisory experience preferred.
- Strong leadership, organizational, and communication skills.
- Must meet additional certification requirements (CNA or WA State Home Care Aide training).
Benefits:
- Medical, Dental, Vision Insurance
- 401(k) with Company Match
- 12 Paid Vacation Days, 10 Paid Holidays, and Paid Sick Leave
- Employee Assistance Program (EAP)
- Public Loan Forgiveness Eligible Employer
- Same Day Pay Available through Tap Check Services
How to Apply:
Visit www.GenCare.org/careers for a detailed job description & application. A GenCare application is required. Resumes will not be accepted in lieu of an official application but may be attached as supplemental information.
Open until filled. First consideration will be given to applications received by March 18, 2026, at 4:00 pm.
Home Care Services is a program of Generational Care, an SE WA ALTC COG, and Yakama Nation contractor.
Generational Care is an Equal Opportunity Employer.