Dining Services Retail Unit Manager (Multiple Units)

Position Details

Position Information

Posting date 06/11/2026 Closing date Open Until Filled Yes Position Number 1128973 Position Title Dining Services Retail Unit Manager (Multiple Units) Hiring Range Minimum $62,300 Hiring Range Maximum $77,900 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status Exempt Employment Category Regular Full Time Scheduled Months per Year 12 Scheduled Hours per Week 40 Schedule Location of Position

Hanover, NH

Remote Work Eligibility? Onsite only Is this a term position? No If yes, length of term in months. n/a Is this a grant funded position? No Position Purpose

Under the direction of the Sr. Area Manager, the Dining Retail Manager is responsible for providing support and oversight for the daily operations of multiple retail dining locations including Ramekin Café, The Fern Café, Novack Café, in addition to Dining's operated food pantry and other sites as needed. This role ensures efficient and high-quality service, prioritizing customer satisfaction, and maintaining strict adherence to safety and sanitation standards. This position supervises lead Food Service Associates and student employees, fostering a positive and productive team environment. Additionally, the position manages the ordering and inventory processes to support seamless operations and consistent product availability across all assigned locations.

Description Required Qualifications - Education and Yrs Exp High School plus 5+ years' experience or equivalent combination of education and experience Required Qualifications - Skills, Knowledge and Abilities

• Five years of general food service experience including supervisory/management experience.
• Demonstrated ability to work in a fast-paced food operation and to make decisions under pressure.
• Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
• Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling.
• A solid working knowledge of schedules/scheduling software is preferred.
• Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification. Knowledge of computer operations and familiarity with remote data terminals.
• Must promote a positive work environment and be committed to achieving excellence in a team setting.
• Must be able to qualify as a Dartmouth Approved Driver.
• Ability to work nights and weekends as needed or directed.
• Strong commitment to a diverse working environment and to serving the needs of a large and diverse community.

Preferred Qualifications

• Minimum five years of supervisory/management experience preferred.

Department Contact for Recruitment Inquiries Senior Area Manager, Dartmouth Dining Department Contact Phone Number 603-646-3323 Department Contact for Cover Letter and Title Jon Plodzik, Director of Dining Department Contact's Phone Number Jon.K.Plodzik@dartmouth.edu Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Yes Special Instructions to Applicants

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions Quick Link https://searchjobs.dartmouth.edu/postings/86086

Key Accountabilities

Description

Shift Operations

• Oversees and participates in the day-to-day shift operations.
• Assigns work and workforce as required to balance staffing changes and customer service needs to ensure positive guest flow and proper food preparation.
• Trains all unit staff to include student workforce on operating practices, standards and required documentation.
• Enforces health and sanitation policies and procedures with concern to FDA Food Code requirements, ensuring cleanliness, proper handling and preparation of all food items, and compliance with operating practices to meet We Proudly Serve Starbucks requirements, in additional to Dining's internal retail standards, so that quality and expectations are maintained.
• Supports We Proudly Serve Starbucks national Limited Time Offers (LTOs) as offered to the college and creates own internal promotions to stimulate sales and increase average check.
• Develops and implements training programs in each unit with a focus on keeping the operations efficient, clean, and desirable to the campus community. Works with the Sr. Area Manager on subject matter development.
• Responds to customer comments/complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs.
• Supports and implements marketing plans in each unit; works with the Sr. Area Manager in developing these plans.
• Works with fellow managers and Dining leadership to communicate information, operational challenges, equipment needs and makes changes to café/facility operating procedures as needed.
• Notifies Security or Dining leadership when assistance is needed.
• Assists with seasonal catering as needed.
• Ensures observance of liquor license laws, when appropriate.
• Works at other areas within Dartmouth Dining Services as required.

Percentage Of Time 50 Description

Human Resources

• Monitors and evaluates work performance to ensure compliance with standards, productivity, quality, time and attendance and customer service expectations.
• Identifies performance problems, conducts/recommends training or initiates appropriate corrective action. Implements disciplinary measures, when necessary, e.g. verbal warnings or corrective instructions, and submits follow-up documentation to Labor Relations and Campus Services HR.
• Communicates policies and instructions to employees. Monitors their arrival and departure times to ensure that reported hours match those that were worked.
• Ensures compliance to SEIU and SWCD union bargaining agreements for workforce and College; addresses potential issues quickly and effectively.
• Attends trainings offered by the College, Starbucks and/or professional organizations to stay current with food service and supervisory policies and practices. Disseminates information to work teams.
• Attends ServSafe training and maintains certification as required.

Percentage Of Time 30 Description

Menu Coordination

• Under the direction of the Sr Area Manager, utilizes, supports, and maintains menu management software and associated database for locations to for all offerings.
• Confirms accuracy of menu items offered and the associated nutritional information, ingredients and properly calculates product inventory on hand for each venue.
• Maintains and analyzes daily inventory counts, forecasts of usage, and places orders for Dining's Central Production facility and outside specified vendors for the venues.
• Ensures that deliveries and necessary supplies are stocked for the shift and that all stock is rotated.
• Generates reports on sales, product movement, product waste, for future use within system.
• Monitors sales and recommends appropriate changes, based on high costs or lack of item popularity. Makes recommendations regarding menu offerings and development; may compute cost and price analysis.

Percentage Of Time 10 Description

Culture and Employee Belonging

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to inclusion and cultural awareness through actions, interactions, and communications with others.
• Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.

Percentage Of Time 10

• -- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. -- Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you learn about this employment opportunity?

• Current Dartmouth employee (Please specify full name below)

• Word of mouth

• Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)

• jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)

• Recruiter (Please specify full name or event below)

• abilityJOBS

• Chronicle of Higher Education

• Glassdoor

• Handshake

• HigherEdJobs

• HigherEdMilitary

• Indeed

• Inside Higher Ed

• LinkedIn's Job Board

• RecruitMilitary

• Dartmouth's Job Board (searchjobs.dartmouth.edu)

• Other (Please specify below)

• If you would like to add more information to your answer, please specify here:

(Open Ended Question)

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

• Additional Document #1