Dining Room Supervisor

JOB TITLE:         Dining Room Supervisor
DEPARTMENT:   Food and Beverage
REPORTS TO:    Food and Beverage Assistant Director
FLSA:                  Non-Exempt

JOB SUMMARY:
A St Ives Dining Room Supervisor oversees all aspects of St Ives Country Club’s restaurants, assuring the highest quality of standards. A Dining Room Supervisor is expected to be a leader of the F&B team while on the restaurant floor, with a strong visible presence and a primary focus on training and development of staff. A Dining Room Supervisor will assist in designing and executing not only a premium service program, but excellent social events and experiences. A Dining Room Supervisor will be spending much of their time interacting with St Ives members and guests around the property, making recommendations while building professional and personal connections. This is a management position within St Ives Country Club that is one of the key faces of Food and Beverage Leadership both to members and employees at St Ives.

Essential Responsibilities:

• Serves as manager-on-duty 45-50 hours a week from Tuesday-Sunday.
• Helping with disputes and reconciliation.
• Ordering beverage products and monitoring inventory levels.
• Maintaining cleanliness and assuring that all side work gets accomplished at the beginning and end of each shift.
• Rotating shift opening/closing duties for club opening and evening closing, including completion of day/evening reports as required.
• Help to code invoices as they come in and keeping track of china, glassware, and silverware inventory levels.

• Establishing and maintain a welcoming and positive relationship with all St Ives members and employees.
• Assisting with F&B staff scheduling.
• Training and evaluating all F&B staff.
• Receiving and resolving complaints concerning food and beverage service.
• Serving as a liaison between the dining room staff and the kitchen staff.
• Conducting Pre-shift meetings for lunch and dinner service
• Making suggestions on improving service, hours of operations, menus, etc.
• Attending scheduled BEO staff meetings.
• Working knowledge of all menus and beverage programs.
• Assisting in hiring and retaining all F&B staff.
• Daily Food & Beverage operations in all club member dining outlets.
• Overseeing all implementation of St Ives policies and procedures for Food & Beverage Staff.
• Interacting daily with members and guests to assure maximum satisfaction by answering questions, solving problems, overseeing services and cleanliness.
• All other duties as assigned.

WORK ENVIRONMENT:

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift to 50 pounds.
• Continuous repetitive motions.

REQUIRED QUALIFICAITONS:

• Johns Creek Pouring Permit.
• TIPS Alcohol Certification – will provide application upon employment.
• Good communication and people skills are required.
• Committed to providing a high level of service, to exceed the expectations of our members.
• Thoroughly understands specific state and local laws and statutes regarding pool safety and inspections.
• Private club experience preferred.
• Must be observant, safety conscious and able to react calmly and quickly to an emergency.
• Professional, displaying strong work ethics and working effectively as part of a team.
• Proficiency in hospitality POS platforms; Northstar Knowledge is a plus.
• Ability to fulfill assigned tasks quickly and efficiently.
• Holidays and Weekends Schedule required.