Dining Room Supervisor

Position Summary

Qualifications

• Must have high school diploma or equivalent
• Must have 2 years’ experience as a server/hostess
• Must have prior supervisory experience

Primary Job Responsibilities

Dining Room Duties

• Sets up dining room meeting company hospitality standards: proper linen, table settings, supplies in place, etc.
• Plans, decorates and assists with set up for fine dining program
• Purchases flowers for dining room and sets arrangements
• Provides appropriate lighting and temperature in dining room for residents’ comfort
• Conducts pre meal menu review meeting with servers
• Assigns stations and cleaning/prep work for servers
• Greets and seats residents and visitors in a welcoming manner
• Picks up menus and assists resident requiring help filling out menus
• Checks for beverage refills timely
• Maintains hostess sheets and meal charges ensuring accurate meal counts are delivered to business office
• Ensures food is served with appropriate serving techniques
• Ensures room service trays are prepared and delivered timely
• Directs and guides servers during meal service and clean up
• Strips and resets tables as needed during serving times
• Removes soiled linens and places in designated laundry areas
• Removes trash and keeps dining room clean, dry and free of safety hazards
• Prepares for next meal: clean tables, wipe out chairs, fill condiment containers, mop, sweep, etc.
• Ensures servers follow established safety guidelines
• Assists servers with meal delivery as needed
• Oversees meal service for portions, temperature and presentation in the absence of the Dining Services Director
• Works with Dining Services Director to ensure communication and teamwork between kitchen staff and servers
• Works with Dining Services Director and Sales Director to ensure flawless execution of contracted events
• Maintains a monthly calendar of special dining activities and meals
• Serves as hostess for special events

Supervisory Requirements

• Assists Dining Services Director with scheduling department hours
• Provides continuous, on the spot training and support for servers
• Serves as an effective role model
• Maintains and approachable management style

Additional Requirements

• Must enjoy serving seniors
• Must demonstrate excellent customer service and hospitality
• Must maintain resident and guest relations through a courteous, cooperative and understanding manner
• Must demonstrate trustworthiness and dependability
• Must work efficiently and effectively with little to no supervision
• Must demonstrate effective communication skills
• Must reasonably accommodate resident preferences in dining services
• Must be able to receive and resolve complaints graciously
• Must always be in proper attire and well groomed
• Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training

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