Digital Transition and Change Manager

Immediate long term contract opportunity for Digital Transition and Change Manager with direct client in New York, NY.

Background:

Internal evaluations highlight fragmentation of ownership, limited clarity on accountability, and the absence of a sustained implementation and operationalization architecture as key constraints on the effectiveness of the organization's Digital Transformation. While systems and platforms have been successfully delivered, the evaluation makes clear that insufficient capacity exists to manage the transition from project-based delivery to stable, user-centric operational services.

As digital platforms move into steady-state use, there is a continuous need for coordinated ownership, roadmap management, release planning, dependency management, and performance monitoring. In parallel, effective change management and structured communication are required to ensure that users understand, adopt, and consistently apply new and evolving digital tools in their daily work.

This role is therefore required on a continuing basis to provide a single point of accountability for systems and platform lifecycle management, to align technical delivery with operational priorities, and to embed governance, feedback, and learning mechanisms across the Department. By institutionalizing platform ownership, project management discipline, and change management within IMU, this position enables implementation of related evaluation recommendations on governance, adoption, monitoring, and institutional learning.

Overview:
The Digital Transition and Change Manager will be responsible for end-to-end operationalization of the organization's flagship digital platforms - ensuring their effective rollout, adoption, and sustained use across Headquarters, and field operations.

The role will oversee the transition from project-based delivery to stable, user-centric operational services embedded in the organization's workflows. In the longer term, the position will provide a sustained capability within Information Management Unit (IMU) to operationalize future digital solutions and ensure their alignment with the organization's operational priorities.

A strong candidate should combine:

• Systems thinking (ERP, integrations, data platforms)
• Product mindset (roadmaps, user-centric design)
• Operational rigor (ITIL, service management)
• Adoption focus (training, communication, analytics)

Preferred Certifications:
• PMP

Key duties and responsibilities:

• Establish and institutionalize a repeatable model for rollout, adoption, and lifecycle management of new digital solutions across the organization;
• Lead coordinated rollout and onboarding of PSP/Personnel Lists, including engagement with focal points, alignment with business owners, and support to ERP/system integrations where applicable;
• Act as product and platform owner for selected Data platforms, ensuring alignment with the organization's operational priorities and strategic objectives;
• Develop and maintain platform roadmaps, release plans, and dependency tracking across IMU, vendors, and business owners;
• Provide day-to-day project management oversight for the division's digital initiatives under IMU’s remit, including planning, coordination, risk tracking, dependency management, and reporting on progress against agreed milestones, timelines, and deliverables.
• Lead change management and internal communication activities related to the division's digital platforms, ensuring clear, timely, and consistent messaging to Headquarters and field users on the purpose, benefits, timelines, and user impacts of digital initiatives, and supporting effective adoption of new and enhanced digital solutions.
• Define and monitor key performance indicators related to system availability, adoption, delivery efficiency, and user satisfaction;
• Establish and operate structured feedback, lessons-learned, and continuous improvement mechanisms;
• Coordinate governance processes, including prioritization of enhancements, management of cross-divisional dependencies, and preparation of inputs to decision-making bodies;
• Identify and proactively manage risks related to rollout, adoption, and cross-system dependencies, ensuring timely mitigation and escalation where required.

Contract Tenure:
• Initial 6 month with possibility of extensions, this is a long-term requirement

Work Location:
• Onsite in New York.

TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER

About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.