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Digital Systems Support Technologist # 26-14505

US Tech Solutions, Inc.

Horn Lake, MS

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JOB DETAILS
SALARY
$22–$27 Per Hour
SKILLS
Analysis Skills, BASIC Programming Language, Bar Code Scanners, Customer Relations, Help Desk, IBM Maximo Asset Management, Identify Issues, Mobile Devices, Network Administration/Management, Network Support, Network System Hardware, Oracle, Peripheral Hardware, Photo/Video Sharing, Physical Inventory, Printers, Problem Solving Skills, Quality Management, Safety/Work Safety, Secondary School, Single Sign-On (SSO), Systems Administration/Management, Technical Support, Trouble Tickets, Vehicle Fleets, Warehousing, Wi-Fi
LOCATION
Horn Lake, MS
POSTED
4 days ago

Duration: 12 Months

Job Description:

  • This role is designed to interact with, but replace, most of time spent by four "superusers" who are not in technology roles, do not have special skills or certifications in technology, and do not have time to keep up with the technology in use at the site.
  • The four "superusers" are handling some issues themselves but are often the on-site connection between the operators and remote subject matter experts for troubleshooting and trouble ticket management.
Tasks:
  • On site contact for comprehensive digital systems support.
  • Interact with end users to diagnose and resolve technical issues.
  • Interact with remote tech support subject matter experts, submit and manage trouble tickets.
  • Initiate remote troubleshooting sessions including capturing and sharing photos/screenshots for analysis.
  • Assist with ordering, physical handling, placement, set-up, and physical inventory of IT equipment, computers, printers, server room, and network infrastructure.
  • Suggest, and participate in, technology focused enhancements to improve site Safety Quality Delivery Cost.
  • Work in warehouse environment with PPE.
  • Operate a scissor lift if necessary to provide photo and video of network node cabinets to remote network equipment support.
Systems Supported
  • WIFI and fiber network troubleshooting and ticket management
  • Client PC and peripheral device setup, configuration, and deployment
  • Connect with remote SME for handheld barcode scanner troubleshooting and programming
  • Connect with remote SME for Zebra printers troubleshooting and programming
  • Contact for Client printer fleet and connection with Client helpdesk
  • Setup FEDEX ship manager software and connection with FEDEX tech support
  • Oracle RACES ticket management for site/CLIENT shared account issues
  • Maximo ticket management for site/CLIENT shared account issues
  • Program badges and badging system and manage SSO list
  • Site security system configuration changes including basic programming and updates
  • Conference room technology programming and troubleshooting
Education Requirements:
  • High School / GED.
Note:
  • Working Model: Fully on-site
  • Working Hours: 8am - 4:40pm, Monday - Friday; Possibility of Saturday work

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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About the Company

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US Tech Solutions, Inc.