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Breadcrumb
Digital Support Specialist - Inpatient - Hybrid
Job Ref
2603380
Apply Today!
Category
Professional & Business Support
Job Family
Information Technology
Department
Digital Transformation Train
Schedule
Full-time
Facility
Shadeland Station
Shadeland Ave
Indianapolis, IN 46256
United States
Shift
Day Job
Hours
8:00am - 5:00pm, Monday - Friday, with occasional evenings or weekends as needed
Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.
Make a Difference
The Digital Support Specialist is a dual-function expert in end-user training and clinical/non-clinical application support, with a strong focus on Epic systems. This role delivers high-quality technical training, provides hands-on support, and ensures seamless adoption and optimization of applications across diverse care settings. The specialist collaborates with IT, training, and operational teams to drive effective application use and workflow integration.
Key Responsibilities:
Coaching & Engagement
Deliver virtual coaching and real-time support to end users.
Lead onsite training events
Analyze system data to identify optimization opportunities.
Document and share caregiver feedback for continuous improvement.
Content Development & Collaboration
Partner with Principal and Technical Trainers to ensure content accuracy.
Observe workflows and suggest curriculum updates.
Test and validate lesson plans in training environments.
Identify and report build/workflow inconsistencies.
Epic Credentialing & Application Support
Credential in multiple Epic applications as needed.
Provide at-the-elbow support during go-lives, upgrades, and rounding.
Offer workflow enhancement and general IT support.
Training Delivery & Facilitation
Facilitate engaging classroom and virtual training sessions.
Prepare materials and follow standard operating procedures.
Foster a collaborative learning environment and adapt teaching methods to learner needs.
Exceptional Skills and Qualifications
Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
Bachelor's Degree is required.
A combination of education and experience may be considered in lieu of a degree.
Minimum of two (2) years of healthcare and/or relevant IT training experience required.
Strong instructional and presentation skills.
Deep understanding of clinical workflows.
Effective troubleshooting and communication abilities.
Passion for continuous learning and improvement.
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Apply Today!
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Community Health Network was created more than 60 years ago by our neighbors, for our neighbors. We've never forgotten that heritage. To this day, we're still locally based and locally controlled, and we're as closely tied to our communities as ever.
As a non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana, Community’s full continuum of care integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services.