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Digital Support Advisor

MK Wholesaler

Newark, NJ

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JOB DETAILS
SALARY
$26–$32 Per Hour
JOB TYPE
Full-time
SKILLS
Best Practices, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Debugging Skills, Detail Oriented, Establish Priorities, Identify Issues, Industry/Trade Analysis, Mentoring, Multiplatform/Cross-Platform, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Software Administration, Support Documentation, Systems Maintenance, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Newark, NJ
POSTED
7 days ago
We are seeking a dedicated and knowledgeable Digital Support Advisor to join our team. This role is essential in delivering exceptional digital assistance and ensuring seamless user experiences across our platforms. If you are passionate about technology, customer service, and problem-solving, this is an exciting opportunity to make a meaningful impact.As a Digital Support Advisor, you will be the first point of contact for users seeking help with digital products and services. Your expertise and proactive approach will help resolve issues efficiently, enhance customer satisfaction, and contribute to continuous improvement.ResponsibilitiesRespond promptly to customer inquiries via chat, email, and phone.Diagnose and resolve technical issues related to software, applications, and digital tools.Guide users through step-by-step solutions to enhance their digital experience.Document support cases and update internal tracking systems with detailed notes.Work closely with product and IT teams to report bugs and suggest improvements.Stay current with product updates, industry trends, and best practices in digital support.Assist in training and mentoring new team members when needed.QualificationsHigh school diploma or equivalent; associate or bachelor’s degree preferred.Proven experience in digital support, customer service, or a related technical role.Strong understanding of digital platforms, software applications, and troubleshooting techniques.Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.Familiarity with CRM systems and support ticketing tools is a plus.Problem-solving mindset with attention to detail and a customer-focused attitude.

About the Company

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MK Wholesaler