Change Management, Customer Support/Service, Documentation, Intranet, Problem Solving Skills, Product Support, Software Upgrades, Systems Administration/Management, Technical Consulting, Technical Support, Test Plan/Schedule
Digital Signage Product Support
Location : Remote (EST time zone)
Job Type : 12+ Month Contract
Overview :
company has an immediate
opening for a Digital Signage Technical Support consultant. Ideal candidates
must have 3+ years of
experience supporting a
digital signage or internal
communication platform.
Responsibilities: - Participate in the global deployment of a digital signage platform
- Provide post go-live support ( will provide ticket support for all user issues)
- Post-Installation configuration and support of Digital Signage display devices
- Daily monitoring to ensure all devices are up and running
- Interact with local IT support teams to confirm resolution of issues, update user list/device owner
- Create/execute/validate test plans for platform software upgrades
- Account set up and permission creation for new users
- Maintain/Update Documentation
- Train new users on content management system software ( log ins, add slides, adding/ saving content, etc.)
Experience Required:- Supporting a digital signage ( Poppulo, Appspace, etc.) or internal communication platform (intranet) - 3+ years
- Experience creating/executing test plans for digital signage platform - 3+ years
- Experience working with 3rd party vendors to resolve escalated issues
- Providing support and communicating with non- technical users
- Change management and governance
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