Communication Skills, Customer Support/Service, Detail Oriented, Equipment Rentals, Field Sales, High School Diploma, Leadership, Microsoft Product Family, Multilingual, Negotiation Skills, Online Chat, Organizational Skills, Pricing, Rental Rates, Rentals, Revenue Growth, Sales, Sales Management, Sales Operations, Strategic Accounts, Team Player, Time Management
ATTENTION: This position is located in Charlotte, NC. It is not a remote role, and you must be located within OR near the Charlotte Metro Area.
If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!
As a Digital Sales Specialist, you'll be a crucial part of the team to help exceed the expectations of internal and external customers by providing exceptional service and support through email & chat channels driving digital tool adoption and revenue growth. It's a fantastic opportunity for an ambitious professional who has an interest in our industry and driving company growth. Join us and grow your career as fast and as far as your ambition takes you either in Sales or Operations.
What You'll Do:
- Assist customers with sales and service inquiries through: email, chat & an online ordering platform
- Create a positive and consistent customer service experience while reducing customer's effort
- Partner with United Rentals field employees to facilitate reservations, quotes, and service inquiries
- Identify and qualify an equipment request to ensure it will meet customer's requirements
- Source requests for various departments and employees
- Provide critical support to National Account Managers, Strategic Account Managers and Outside Sales Representatives for customer rollouts
- Negotiate rental rates for equipment rentals in accordance with pricing policies and procedures
- Other duties assigned as needed
Requirements:
- High School diploma or equivalent
- 1-2 years Customer Service Experience
- Proficiency in Microsoft applications
- Strong verbal skills and ability to speak clearly and articulate
- Exceptional relationship-building and customer service skills; Able to constructively manage conflict and respond professionally
- Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
- Excellent teamwork, time management, efficiency, and communication skills
- Excellent organizational skills with heavy attention to detail required
- Bilingual preferred
Why join us?
We don't just "talk the talk!" We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
- Paid Parental Leave
- United Compassion Fund
- Employee Discount Program
- Career Development & Promotional Opportunities
- Additional Vacation Buy Up Program (US Only)
- Early Wage Access through Payactiv (US Hourly Only)
- Paid Sick Leave
- An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service-leadership, discipline, integrity, and teamwork-are the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewardingcareer.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.U
United Rentals
Founded in 1997, United Rentals is the largest equipment rental company in the world, with a store network nearly three times the size of any other provider, and locations in 49 states and 10 Canadian provinces.
Building a better future is our commitment to the people and communities we serve.
United Rentals, Inc. is the largest equipment rental company in the world. The company has an integrated network of 1,186 rental locations in North America and 11 in Europe. In North America, the company operates in 49 states and every Canadian province. The company’s approximately 18,500 employees serve construction and industrial customers, utilities, municipalities, homeowners and others. The company offers approximately 3,800 classes of equipment for rent with a total original cost of $14.18 billion. United Rentals is a member of the Standard & Poor’s 500 Index, the Barron’s 400 Index and the Russell 3000 Index® and is headquartered in Stamford, Conn. Additional information about United Rentals is available at unitedrentals.com.
Our Customers
Our diverse customer base includes construction and industrial companies, utilities, municipalities, government agencies and independent contractors. Most of our customers align with three categories: approximately 50% are non-construction, such as industrial; 46% are non-residential construction; and 4% are residential. We provide every customer with access to the best people, equipment and solutions in the industry.
Our Mission
Deploy the best people, equipment and solutions to enable our customers to safely build a better and stronger future.
Our Values
Safety First
Act, and require others to act, in a manner that puts the safety of our employees, customers and communities first.
A Passion For People
Build a diverse workplace that challenges all employees to grow professionally and embrace teamwork.
Visible Leadership
Lead by example in every business decision and action, with a sense of humility and responsibility.
Customer-Driven
Support the best interests of our customers and develop better ways for them to succeed at their jobs.
Absolute Integrity
Always do the right thing, honor commitments and ensure appropriate corporate governance.
Community-Minded
Be an outstanding corporate citizen and a good neighbor in every sense by being helpful, respectful, law-abiding and friendly.
Continuous Innovation
Contribute to a culture of innovative thinking that empowers employees to improve quality, efficiency and customer service.
Sustainability
Engage in practices that lead to positive change by encouraging social accountability and environmental responsibility.
10,000 employees or more
http://www.unitedrentals.com