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Digital Response Specialist

Herc Rentals Inc

Riverside, CA

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JOB DETAILS
SALARY
$25–$30 Per Hour
SKILLS
Campaigns, Computer Skills, Construction, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Disability Insurance, Follow Through, Heavy Equipment/Vehicles, Legal, Life Insurance, Market Share, Marketing, Microsoft Office, Military, Needs Assessment, On Call, On Site Support, Online Chat, Rentals, Retail, Revenue Growth, Sales, Sales Pipeline, Sales Qualification, Salesforce.com, Stock Market, Telehealth, Time Management, Weight Management
LOCATION
Riverside, CA
POSTED
Today
Job Title: Digital Response Specialist

Riverside, CA, USA, 92501

Posting Start Date: 5/22/26

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026.

Job Purpose

The Digital Response Specialist role is to generate and maximize revenue for the company through timely response to leads that our presented via our digital channels. This is an excellent opportunity formotivated self-starters who want to enhance their skills with a company whose reputation speaks for itself. This role will also enhance your sales skills as you respond to numerous leads that are driven by Marketing's efforts to increase the company's brand, market share, and revenue!!!

What you will do...

  • Daily efforts to drive revenue via Salesforce, email, outbound and inbound calls, and online chat
  • Gain knowledge of CRM tool and use appropriately to create opportunities and manage pipeline
  • Identify customer needs and respond timely
  • Partner effectively with Marketing, Field Support, and cross functional teams when necessary
  • May be assigned to high visibility projects as defined by the business. This can include Search EngineMarketing Campaigns, Digital Lead Qualification, etc.


Requirements

  • BA/BS University degree with a concentration in marketing, promotions, advertising sales, or businessadministration preferred. Relevant experience will be considered in place of degree.
  • This is an Entry Level role with an opportunity to build a sales career. Work experience withinthe heavy equipment/construction markets preferred. Will also consider hospitality, retail,customer service and other customer facing roles.
  • Must be willing to be on call outside of business hours when necessary


Skills

  • Comfortable making a high volume of customer touches, via phone, email and online chat
  • Ability to partner effectively with our large network of branches
  • Ability to follow up with customers in a timely manner
  • Ability to engage in natural verbal interaction with customers and internal partners
  • Must react to changing business needs
  • Customer experience focused
  • Solid and proven computer skill set (knowledge of MS Office is preferred)


Req #: 69229

Pay Range: $25 - $30

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

About the Company

H

Herc Rentals Inc