Digital Payment Support Representative

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of Americas Best-In-State Credit Unions in 2025, Teachers has grown into one of the nations leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary:

The Digital Payment Support Rep monitors bill pay generated alert notifications and discrepancies throughout the day. The Rep contacts members to verify transactions.

Education and/or Experience:

• High school education or GED required, associates degree preferred
• Minimum one year banking experience required
• Strong oral/written communication skills
• Problem-solving skills
• Proficient in Microsoft Excel and Word
• System knowledge and experience in DNA preferred

Job Responsibilities:

• Monitors payment generated alert notification and discrepancies daily
• Categorizes bill pay alerts to identify trends, anomalies and other critical bill pay data
• Approve, decline or escalate issues to management
• Answers bill pay system process questions from internal/external users, including contacting members when necessary
• Responds quickly, completely, accurately and courteously to telephone calls and emails received from members and employees
• Provides interdepartmental support/collaboration
• Establishes accounts (e.g., checking, savings, holiday and vacation clubs, etc.) in the operating system
• Enhance and deepen member relationships by providing expert financial solutions that allow members to achieve their financial goals
• Perform other duties as needed upon request by immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $23.00 - $27.00 per hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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