The Organizational Change Management (OCM) Specialist is responsible for driving the people side of change for Milton CAT’s ERP transformation, including the NAXT365 ERP implementation and future enterprise initiatives. This role ensures employees are prepared, informed, trained, and supported to successfully adopt new systems, processes, roles, and ways of working.
The OCM Specialist operates in a two-in-a-box model with Milton CAT and implementation partners during ERP delivery and transitions into an evergreen enterprise change role post–go-live.
Change Strategy & Program Alignment
• Execute the OCM strategy and integrated workplan to ensure alignment with the project plan and roadmap.
• Embed change management practices across all phases of delivery, from design through go-live and stabilization.
Stakeholder Engagement & Leadership Enablement
• Conduct stakeholder, change impact, and readiness assessments.
• Partner with executive sponsors, program leadership, Business Stream Leads, IT Stream Leads, SMEs, and Change Agents to drive engagement and adoption.
• Coach leaders and people managers on leading teams through change.
Communications Leadership
• Own and execute the project change communications strategy with clear, timely, role-based messaging.
• Oversee development of communication assets including emails, FAQs, decks, intranet content, videos, and leadership messages.
• Partner with Marketing and Corporate Communications to ensure consistency and brand alignment.
Training Strategy & Execution
• Align training strategy and execution with deployment milestones and change impact.
• Conduct training needs assessments and support Train-the-Trainer models.
• Ensure training content reflects new processes and system functionality.
Readiness, Adoption & Sustainment
• Monitor readiness and adoption using surveys, feedback, and field insights.
• Support post–go-live reinforcement, sustainment, and long-term capability building.
This position does not offer sponsorship nor relocation. Hybrid role with 3x/week onsite in Milford, MA required.
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Milton CAT is an equal opportunity employer.
Milton CAT is the Caterpillar Dealer for the Northeast region of the United States. Our territory includes Massachusetts, Rhode Island, Maine, New Hampshire, Vermont and upstate New York.
We are a private company, founded in 1960, owned by the family who started the business fifty years ago. Since those early days, Milton CAT has grown to 12 locations, and over 1,000 employees. We're consistently named one of the world's top CAT dealers in terms of sales volume and we're well-known for our progressive practices. In addition to the complete range of Caterpillar equipment, we also sell and service several other top brands that complement the Caterpillar brand.
The company has two main divisions; Earthmoving and Power Systems.
The Earthmoving Division sells, rents and supports machinery and work tools for segments that include the construction, landscaping, forestry, mining, quarry, crushing and screening and municipal sectors.
The Power Systems Division sells, rents and supports power generators and air compressors, and has a specialized engineering group that develops customized power systems. Those Milton CAT locations close to water have a marine focus; an industrial group markets engines to manufacturers to power their own machines and the on-highway truck engine business is an important component for all our locations. Our Power Systems service technicians also work on bus and mobile home engines and they support natural gas distribution working at pipeline compressor stations.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.