Digital Inside Sales Account Manager

What you offer

Required Skills:

• Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decision‑making, or increasing impact in prior roles. This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.
• Located in Nashville, TN (or willingness to relocate)
• High School Diploma or equivalent experience required, college degree preferred
• 2-3 years of tech sales experience
• Interest in technology
• Strong verbal communication and negotiation
• Customer onboarding and handling
• Relationship building
• Resilience and ability to face rejection
• Previous sales experience preferred
• Experience with CRM systems is a bonus
• Key Sales Competencies & Behaviors of Generating Opportunities, Understanding Client Needs, Developing Relationships, Delivering Value Propositions, Overcoming Objections, Instructing & Advising, and Navigating the Deal are demonstrated through the Company’s Competency Assessment.

Preferred Qualifications:

Leadership Skills

• Strong leadership skills with the ability to inspire, motivate, and empower a team towards achieving common goals.
• Experience in coaching and developing sales professionals to improve their potential and performance.
• Ability to attract top talent to the company and maintain a successful team.

Strong Verbal Communication and Negotiation Skills

• Demonstrated ability to effectively communicate with clients in a clear, concise, and persuasive manner.
• Confirmed history of successful negotiations in digital sales or account management contexts, with the capability to articulate value propositions and overcome objections.

Customer Onboarding and Handling Expertise

• Experience in guiding customers through the onboarding process for digital products or services, ensuring a seamless transition and positive initial experience.
• Ability to anticipate customer needs, address concerns proactively, and provide comprehensive support throughout the onboarding journey.

Customer concern Management Proficiency

• Proficient in handling customer concerns and post-sales issues with tact, diplomacy, and efficiency.
• Skilled in de-escalating tense situations, empathizing with customer frustrations, and collaborating with internal teams to resolve issues promptly and effectively.

Request Tracking and Collaboration Skills

• Strong organizational skills with the ability to track and prioritize customer requests effectively.
• Experience using CRM systems or other request tracking tools to handle customer inquiries, assign tasks to appropriate teams, and ensure timely resolution.
• Proven ability to collaborate cross-functionally with technical support, product development, and other departments to meet customer needs.

Converting Business Problems to Technical Solutions

• Skills for understanding and analyzing sophisticated business challenges faced by clients and translating them into viable technical solutions.
• Ability to collaborate with technical teams to develop innovative and customized digital solutions that address specific customer struggles and deliver tangible business value.

Continuous Learning Orientation

• Proactive in staying updated on industry developments, emerging technologies, and standard processes in account management and customer success.
• Commitment to ongoing professional development and growth.

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Success Criteria

• Net Revenue
• Overall revenue growth of the book of accounts
• Lead conversion
• Pipeline development
• Quota attainment
• # of new logos added (future critical metric as the current focus on an existing book of business)

Organizational Alignment

• Ensure alignment with sales strategies to drive new business acquisition and expansion within SME customer segment.
• Cultivate collaboration with pre-sales teams to ensure seamless customer engagement and successful outcomes.
• Maintain a deep understanding of SoftwareOne's services and solutions to effectively consult and recommend tailored offerings to clients, aligning with organizational goals of driving revenue growth and customer satisfaction.

What we offer

• Generous pay with a quarterly bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
• Medical coverage with competitive employer contributions
• Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Critical Illness
• 401k program with employer matching 50% up to the first 10% of employee’s contributions
• Wellness Program, EAP, concierge services
• Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
• Employee stock purchase plan
• Learning and development opportunities galore
• Tuition reimbursement
• And much more! 
• Specific to Milwaukee-based office employees: company-paid parking 

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time 

As a culture-first organization, being together is how we learn and grow. We come together in person for at least 4 days for collaboration, support, and to have some fun.  

Target compensation for this role will be $90K - $100K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.