In this role, you will focus on execution, testing, and operational support to keep our launch stable and successful:
Conversion Execution: Support day-to-day operational tasks and conversion activities to ensure a smooth transition to the new platform.
User Acceptance Testing (UAT): Execute test cases, follow structured test scripts, and meticulously document your findings.
Issue Tracking & Resolution: Identify, log, and track technical bugs or system issues, coordinating closely with internal teams and external vendors to resolve them.
Validate Member Journeys: Step into our members' shoes to test and validate key processes (e.g., logging in, accessing accounts, running transactions) both before and after we go live.
Post-Launch Monitoring: Keep a close eye on digital workflows after launch, flagging and escalating any errors, failures, or performance lag.
Education: Bachelor’s degree in Business Administration, Information Systems, Operations, Finance, Communications, or a related field (or equivalent practical experience).
Experience: 1 to 3 years of experience in at least one of the following:
Operations, business support, or project coordination
Quality assurance (QA) or software testing
Digital customer/member support
Managing digital platforms, websites, or online tools
Process-Oriented Mindset: Comfort following structured checklists, tracking tasks, and using internal software tools.
Tech & Detail Savvy: Basic comfort with spreadsheets and simple reporting.
The ability to quickly learn new systems and read technical release notes.
Sharp eyes to spot glitches and the communication skills to describe them clearly.
Prior experience working in financial services, credit unions, or other regulated environments.
Native-level Spanish fluency a plus.
------------------------------------------------------------------
This job is In-Person.
Pay Range: Hourly $25.00 to $28.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
------------------------------------------------------------------
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.