Digital Channel Email Production Manager

Job Title: Digital Channel Email Production ManagerJob Description

The Digital Channel Email Production Manager plays a key role in shaping modern digital experiences by overseeing the planning, coordination, and hands-on execution of email and lifecycle marketing campaigns. This position sits within a broader data, digital, and analytics function and focuses on delivering seamless, personalized, and compliant communications that support brand and customer engagement objectives. The role bridges marketing strategy and campaign execution, driving operational discipline, effective coordination, and continuous improvement across marketing, product, execution, and agency teams. While the primary focus is on email production and campaign delivery today, the position also contributes to strengthening processes, platforms, and capabilities that enable more connected lifecycle and omnichannel customer experiences over time.

Responsibilities

• Plan, coordinate, and execute email and lifecycle marketing campaigns, ensuring alignment with experience design, compliance standards, and technical execution requirements.
• Manage the full email production cycle from intake and creative handoff through campaign setup, segmentation, QA, UAT, approvals, deployment, and post-launch monitoring.
• Support ongoing optimization of email and lifecycle campaigns, using performance data and best practices to improve engagement and conversion.
• Collaborate closely with marketing teams, product owners, execution teams, analytics partners, and external agencies to prioritize, coordinate, and deliver campaigns that support broader customer journey objectives.
• Lead operational delivery for multiple simultaneous projects, balancing business priorities, stakeholder expectations, ambiguity, and technical constraints.
• Ensure all campaigns adhere to defined milestones, approval processes, and compliance requirements throughout the production lifecycle.
• Design, document, and continuously improve toolkits, standards, and processes related to email and lifecycle campaign production.
• Maintain comprehensive documentation on requirements, production workflows, channel best practices, campaign calendars, and playbooks.
• Act as a primary point of contact for internal teams and vendors, facilitating clear communication and effective coordination across stakeholders.
• Apply change management practices to drive sustainable adoption of new tools, processes, and systems within the digital marketing ecosystem.
• Support the execution of multichannel and omnichannel lifecycle programs that contribute to cohesive and connected customer journeys.
• Assist with activating above-campaign digital marketing initiatives through channel-specific experiences and support product or campaign optimization pilots.
• Ensure all campaign activities comply with relevant regulatory and compliance frameworks, particularly in regulated industries such as healthcare.
• Leverage familiarity with omnichannel systems and tools, including workflow platforms, campaign automation solutions, CRM, and content management systems, to enhance operational efficiency.

Essential Skills

• Minimum of 5+ years of experience in marketing, digital marketing, or marketing automation roles with a strong focus on email and lifecycle campaign execution.
• Robust hands-on experience in marketing automation, including end-to-end management of email marketing and lifecycle marketing campaigns, from setup and segmentation through QA, optimization, and performance monitoring.
• Proven experience executing email marketing campaigns with exposure to lifecycle marketing programs, triggered communications, and customer journey activation.
• Practical experience using marketing automation tools such as Adobe Journey Optimizer, Salesforce Marketing Cloud (SFMC), Braze, or Iterable.
• Experience working with analytics platforms to monitor campaign performance and inform optimization decisions.
• Strong project management skills to lead operational delivery, manage timelines, and ensure efficient utilization of resources across multiple concurrent projects.
• Excellent communication and collaboration skills to effectively align cross-functional teams and enterprise stakeholders.
• Experience working in healthcare or other highly regulated environments, with an understanding of the constraints and requirements these industries entail.
• Strong understanding of compliance and regulatory frameworks as they relate to campaign management and digital communications.

Additional Skills & Qualifications

• Experience with Adobe Journey Optimizer (AJO) is highly preferred and considered a strong advantage.
• Prior experience supporting the execution of multichannel or omnichannel lifecycle programs that create more cohesive and connected customer journeys.
• Experience activating digital marketing initiatives that extend beyond individual campaigns, using channel experiences to support product or campaign optimization pilots.
• Familiarity with omnichannel systems and tools, including workflow platforms, campaign automation solutions, CRM systems, Adobe Experience Manager (AEM), or other content management systems.
• Ability to design and refine toolkits, standards, and processes that improve operational efficiency and campaign quality.
• Comfort working with complex stakeholder environments, including internal teams and external agencies, and applying structured change management practices.
• Strong attention to detail and commitment to quality in campaign setup, testing, and deployment.

Work Environment

This is an onsite position with a structured interview process that typically includes an initial phone conversation followed by an in-person or virtual interview. The role operates within a digital-first environment that leverages advanced marketing automation platforms, omnichannel tools, CRM systems, and content management systems such as Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Iterable, and AEM. You will work closely with cross-functional teams in marketing, product, analytics, and agency partners, collaborating in a fast-paced, highly regulated setting where compliance and operational excellence are critical. The environment emphasizes innovation in digital engagement, continuous improvement of processes and workflows, and the use of data and analytics to drive informed decisions and impactful customer experiences.

Job Type & Location

This is a Contract position based out of South San Francisco, CA.

Pay and Benefits

The pay range for this position is $45.00 - $68.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in South San Francisco,CA.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.