Communication Skills, Customer Support/Service, Detail Oriented, Equipment Maintenance/Repair, Equipment Replacement, High School Diploma, Inventory Management, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Oracle, Parts Sales, Presentation/Verbal Skills, Sales, Writing Skills
Job Summary
Sell spare and replacement parts and equipment in a repair shop or parts store across multiple product lines.
Responsibilities
- Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices
- Identify required replacement parts based on inspections, customer requests, or descriptions of malfunctions
- Receive and process telephone orders for parts
- Fill customer orders from available stock
- Prepare sales slips or sales contracts
- Receive payments or obtain credit authorization
- Conduct inventory checks and maintain stock levels
- Advise customers on substitutions or modifications when identical parts are unavailable
- Inspect returned parts for defects and process exchanges or refunds
- Organize and store parts according to established systems
- Explain features and usage of parts based on equipment knowledge
- Demonstrate equipment and explain functionality to customers
- Arrange and display new merchandise
- Measure parts using precision instruments to determine compatibility
- Repair parts or equipment when required
- Prepare and provide sales quotes for multi-part orders
Qualifications
- Strong attention to detail and accuracy
- Clear written and verbal communication skills
- Ability to provide excellent customer service while following procedures
Computer Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Oracle experience preferred
Education/Experience
- High School Diploma or GED
- 2–4 years of related experience
Physical Requirements
- Work performed in a parts department environment
- Storage areas may not be air-conditioned