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Diagnostic Imaging Services Coordinator /OSI Retrieval Center - Patient Reception Services

MD Anderson

Houston, TX

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JOB DETAILS
SKILLS
Business Administration, Cancer, Career Development, Clinical Support, Communication Skills, Customer Service Operations, Dental Insurance, Detail Oriented, Documentation, Email Technology, Establish Priorities, Fitness, Healthcare, High School Diploma, Leadership, Medical Imaging, Medical Products, Medical Terminology, Multitasking, Oncology, Open Systems Interconnection (OSI), Operational Support, Operations, Operations Management, Operations Processes, Order Supplies, Organizational Skills, Patient Care, Pivotal CRM, Problem Solving Skills, Psychiatry and Mental Health, Radiology Information System (RIS), Resource Utilization, Retirement Plan, Safety/Work Safety, Schedule Development, Team Player, Telephone Skills, Time Management, Tuition Reimbursement, Vision Plan
LOCATION
Houston, TX
POSTED
30+ days ago
MISSION STATEMENT

At The University of Texas MD Anderson Cancer Center , our mission is to eliminate cancer in Texas, the nation, and the world through outstanding programs in patient care, research, prevention, and education. Every employee plays a vital role in supporting this mission and making a meaningful impact in the lives of our patients and their families.

SUMMARY

MD Anderson is seeking Diagnostic Imaging Services Coordinators to support our OSI Retrieval Center within the Patient Reception Services department. In this fast-paced, high-volume environment, you will serve as a central resource to faculty, technologists, clinical teams, and external partners to ensure smooth coordination of imaging services.

This role requires strong communication, exceptional attention to detail, and the ability to work effectively in a multidisciplinary environment. You will help facilitate patient scheduling, maintain operational workflows, support clinical staff, and contribute to an exceptional patient experience.

We 3 positions and two available shifts:
  • 8:00 AM - 4:30 PM
  • 8:30 AM - 5:00 PM


The ideal candidate will have a high school diploma or equivalent and Minimum 4 years of experience in a healthcare or medical environment

KEY RESPONSIBILITIES

Procedural Scheduling for Multiple Imaging Modalities
  • Accurately perform scheduling duties within established timelines and standards.
  • Provide clear and accurate information regarding imaging schedules, procedure preparations, and available services.
  • Apply knowledge of imaging protocols, scheduling capacity, and workflow efficiencies to optimize daily operations.
  • Develop, maintain, and modify scheduling templates to support resource utilization.
  • Coordinate with team members to ensure timely and accurate workflow processing.
  • Ensure receipt of schedules from grant-funded sites to prevent scheduling errors.
  • Monitor, assess, and adjust daily operations for optimal efficiency.

Patient Care Coordination & Communication
  • Assist patients with financial inquiries or direct them to the appropriate department.
  • Support resolution of unread imaging exams when needed.
  • Manage the flow of information among referring physicians, radiologists, and staff; follow up promptly to resolve issues.
  • Maintain complete and accurate patient documentation.
  • Communicate clearly and professionally via phone, email, paging systems, and during routine or urgent scenarios.
  • Ensure patient-centered communication across all interactions.
  • Perform additional duties as assigned.

Customer Service & Operational Efficiency
  • Answer calls in accordance with team standards while demonstrating MD Anderson's core values.
  • Provide professional, courteous service to patients, staff, and visitors at all times.
  • Offer direction, support, and training to internal and external staff.
  • Demonstrate understanding of medical terminology relevant to imaging operations.
  • Maintain a safe and compliant work environment in alignment with Joint Commission and institutional guidelines.
  • Communicate updates regarding policies, procedures, and operational changes.
  • Multi-task effectively in a fast-paced environment with strong organizational skills.
  • Participate in departmental meetings, in-services, and required education programs.
  • Utilize RIS, StatusBoards, and other relevant software applications to ensure efficient operations.
  • Maintain and order office or medical supplies as needed.


WHY MD ANDERSON?

BENEFITS & PERKS

Joining MD Anderson means you become part of one of the nation's top cancer centers-recognized consistently for excellence, innovation, and compassionate care. Our employees enjoy a comprehensive and competitive benefits package, including:

Health & Wellness
  • Medical, dental, and vision insurance plans
  • Prescription coverage
  • Employee wellness programs and fitness center access
  • Mental health and counseling services

Financial & Retirement
  • State of Texas retirement plans (TRS or ORP)
  • Voluntary tax-deferred retirement programs
  • Tuition reimbursement and educational assistance
  • Employee discounts across various services and retailers

Paid Time Off & Work-Life Balance
  • Generous paid time off and sick leave
  • Paid holidays
  • Paid parental leave

Career Growth & Development
  • Training, certification support, and continuing education
  • Career advancement pathways
  • Leadership development programs

Additional Perks
  • On-site dining options and employee services
  • Transportation and parking benefits
  • A mission-driven, collaborative culture that prioritizes patient care and innovation


EDUCATION
  • Required: High School Diploma or Equivalent
  • Preferred: Bachelor's Degree Business Administration.

WORK EXPERIENCE
  • Required: 4 years Relevant work experience to include two years in a healthcare or medical environment. or
  • Required: 2 years In a health care setting with preferred education and experience in oncology.
  • : May substitute additional education for required experience on a one to one basis.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information
  • Requisition ID: 179027
  • Employment Status: Full-Time
  • Employee Status: Regular
  • Work Week: Days
  • Minimum Salary: US Dollar (USD) 45,500
  • Midpoint Salary: US Dollar (USD) 57,000
  • Maximum Salary : US Dollar (USD) 68,500
  • FLSA: non-exempt and eligible for overtime pay
  • Fund Type: Hard
  • Work Location: Onsite
  • Pivotal Position: No
  • Referral Bonus Available?: No
  • Relocation Assistance Available?: No

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About the Company

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MD Anderson