DHS PROGRAM MANAGER - 07212026- 79219

Job Information

State of Tennessee Job Information

Opening Date/Time07/21/2026 12:00AM Central TimeClosing Date/Time08/03/2026 11:59PM Central TimeSalary (Monthly)$5,100.00 - $6,373.00Salary (Annually)$61,200.00 - $76,476.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentHuman Services

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, DAVIDSON COUNTY

For more information, visit the link below:

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0021134_DHS_Program_ManagerVR_Davidson_8326.pdf

This is a hybrid position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's degree and five years of full-time professional experience in social services, human services, education, auditing, accounting, and/or social services grant coordination. At least three years of this experience must have been in federal policy development, federal program contract management, case management, eligibility determination, or process improvement (such as LEAN or Six Sigma certification) in any field listed above.

Substitution of Experience for Education: Additional full-time professional experience in a field listed above may substitute for the required education on a year for year basis, there being no substitution for the required three years of specialized experience.

Substitution of Graduate Education for Experience: Graduate course work from an accredited college or university in any liberal arts field, including social sciences, statistics, education, public administration, and/or business may be substituted for the required experience, on a year-for-year basis, to a maximum of two years, there being no substitution for the required three years of specialized experience.

OR

Experience equivalent to two years of field supervision with the Department of Human Services.

Necessary Special Qualifications: Applicants for this class may be required to:

• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

An employee in this classification is responsible for human services program policy and procedure development work of average difficulty. This class acts as the first full supervisor responsible for policy and procedure development in an assigned program area or acts as an area consultant/supervisor for assigned subordinate staff. This class differs from that of a DHS Program Coordinator in that an incumbent of the latter is responsible for specific program coordination, evaluation, and monitoring to assure programs and contracts are being administered in accordance with all pertinent policy and procedures or acting as the lead policy writer for a program. This class differs from those in the DHS Program Director sub-series in that incumbents of the latter direct policy and procedure development for a program and may supervise employees in this class.

Responsibilities

• Evaluates resources, program delivery, processes, policies, and procedures to ensure quality through observation, analysis, and assessment. Writes, revises, and implements program policies and procedures to ensure compliance, evaluate/ensure effectiveness, and ensure program integrity, and makes recommendations to enhance continuous improvement.
• Oversees expenditures to ensure proper usage of funding as stipulated by grant requirements and contracts. Reviews policies and procedures affecting state and contracted programs to ensure compliance with federal guidelines.
• Develops and maintains constructive and cooperative working relationships with internal/external partners to meet the needs of clients, staff, and community and responds to inquiries. Plans and conducts group meetings; develops and delivers trainings with staff or partners to disseminate information on specific topics.
• Analyzes reports, databases, statistical data, and other information to determine system accuracy, project program and caseload trends, and monitor employee performance. Examines the impact of policies on current and proposed budgets.
• Provides day-to-day oversight of team including staffing, coaching, performance management, professional development, and identification of training opportunities for staff. Provides guidance and expert advice to management and other groups on program and departmental goals.
• Identifies, develops, and implements short- and long-range objectives and strategies to ensure compliance with federal requirements and departmental goals and effectively meet customer needs. Coordinates with other agencies, divisions, units, or departments to accomplish specific tasks or projects.
• Identifies problem areas and develops and implements a plan for corrective action. Provides technical guidance and interpretation of policies and procedures and drafts instructional memos and bulletins to notify staff of important changes or clarifications.
• Provides input into the functionality and design of new technologies or systems and assists with user acceptance testing.

Competencies (KSA's)

Competencies:

• Decision Quality
• Optimizes Work Processes
• Develops Talent
• Organizational Savvy
• Situational Adaptability

Knowledges:

• Customer and Personal Service
• Law and Government

Skills:

• Active Listening and Learning
• Complex Problem Solving
• Critical Thinking
• Judgment and Decision Making
• Monitoring

Abilities:

• Deductive Reasoning
• Inductive Reasoning
• Problem Sensitivity
• Written Comprehension
• Originality

Tools & Equipment

• General Office Equipment
• Computer/Laptop/Tablet
• Cell Phone