DHS PROGRAM DIRECTOR 1 - 78497

Executive Service

DHS PROGRAM DIRECTOR 1

Department of Human Services

TCSES Solutions Delivery

Nashville, TN

Salary: $67,764 - $87,912/ annual

Closing Date: 06/22/2026

This is a hybrid position

For more information, visit the link below:

https://www.tn.gov/content/dam/tn/human-services/documents/HRC0020553_DHS_Prog_Dir1_DavidsonTCSES_62226.pdf

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Who we are and what we do:

DHS Mission: Strengthen Tennessee by Strengthening Tennesseans

DHS Vision: To revolutionize the customer experience by growing capacity to reduce dependency.

DHS Values: High Performance Collaboration Continuous Improvement A shared Vision Customer-Centered Solutions

Job Overview:

This vacancy is within the Division of Family Assistance and Child Support. This position is responsible for assisting in the planning, organizing, and directing of assigned operations, functions, activities, and services. An employee in this class provides program oversight and operational direction within a specific operational or program area including staffing, performance management, efficient service delivery, and strategic planning. This classification directly supervises a Program Manager and Program Coordinators. This class differs from the DHS Program Director 2 in that an incumbent of the latter is responsible for oversight and supervision of a greater scope.

Key Responsibilities:

• Lead and manage the User Acceptance Testing team for the child support division.

• Collaborate with Information Technology staff and vendors to implement customer focused solutions supporting the Child Support Division and make recommendations for system improvements that will improve the user experience.

• Ensure that the One DHS model is adhered to by fostering improvements, enhancing partnerships, and providing timely service through monitoring and partner engagement.

• Promote business/program solutions to produce reliable outcomes that support process timeliness.

• Provide service delivery per established service level agreements and make recommendations for opportunities to improve the service timeliness related to TCSES User Acceptance Testing.

Minimum Qualifications:

• Bachelors degree and five years of full-time professional experience in social services, human services, education, auditing, accounting, and/or social services grant coordination. At least four years of this experience must have been in federal policy development, federal program contract management, case management, eligibility determination, or process improvement (such as LEAN or Six Sigma certification) in any field listed above.

Substitution of Education for Experience:

• Graduate course work in any liberal arts field such as social sciences, mathematics, or statistics, education, public administration, and/or business may be substituted for the required experience on a year-for-year basis to a maximum of one year, there being no substitution for the required four years of specialized experience.

Substitution of Experience for Education:

• Additional full-time professional experience in a field listed above may substitute for the required education on a year for year basis, there being no substitution for the required three years of specialized experience.

OR

• Experience equivalent to three years of human services field or program supervision, disability claims supervision, or as a DHS Program Manager with the State of Tennessee.

Pursuant to the State of Tennessee''s Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State''s policy to provide an environment free of discrimination and harassment of an individual because of that person''s race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran''s status or any other category protected by state and/or federal civil rights laws.