DevOps Engineer (IT Production Support)

Location: New York, NY
Duration: 12 Months
Work Hours: 35 Hours per Week
Work Arrangement: Hybrid

Job Description

We are seeking an experienced DevOps Engineer (IT Production Support) to manage, maintain, secure, and support application middle-tier environments across Oracle WebLogic, Oracle HTTP Server, Solaris/Linux, Windows, Kubernetes, CI/CD pipelines, and cloud environments.

The ideal candidate will have strong experience in both development and operations, with expertise in application server administration, production support, deployment, performance tuning, troubleshooting, automation, and high-availability environments.

The role requires close collaboration with application developers, database administrators, network engineers, security teams, and infrastructure operations to ensure stable and reliable production environments.

Key Responsibilities

• Plan, design, install, configure, secure, maintain, patch, and support:
  • Oracle WebLogic
  • Oracle HTTP Server
  • Solaris/Linux
  • Windows Server
  • Zones/Containers
  • DevOps and CI/CD pipelines
  • Kubernetes, including AKS and ARO
  • Cloud services
• Monitor application-server resource utilization and optimize performance.
• Analyze and tune:
  • Thread usage
  • Connection pools
  • CPU utilization
  • Memory utilization
  • JVM performance
• Analyze log files, thread dumps, JVM dumps, exception stack traces, and other diagnostic information.
• Deploy and troubleshoot JAR, WAR, and EAR files in both domain and clustered environments.
• Configure and deploy HTTPS/SSL certificates to secure web applications and services.
• Develop and implement server patching strategies, including regular security updates.
• Ensure all environment changes follow established Change Management policies and procedures.
• Conduct periodic disaster recovery testing and maintain DR documentation and procedures.
• Collaborate with application developers, DBAs, and system administrators on application and database configuration and integration.
• Install, configure, manage, and monitor COTS applications and products, including:
  • DocuShare
  • OpenText
  • Liquid Office
  • Quality Center
  • Tableau
  • Other enterprise applications
• Assist network and security teams in monitoring application-server environments.
• Evaluate new application and system requirements for resource planning and capacity needs.
• Configure and monitor scheduled batch jobs.
• Configure and monitor system alerts to support 24x7 availability.
• Work with Oracle and other vendors to troubleshoot and resolve technical issues.
• Follow established communications protocols during system failures and outages.
• Prepare incident reports and escalate major hardware and software issues to senior IT personnel.
• Respond to Service Desk tickets and provide timely technical support and resolution.
• Prepare system configuration, administration, and support documentation.
• Provide knowledge transfer and technical training to team members as required.
• Maintain application and software inventories.
• Create and maintain infrastructure and application architecture diagrams.
• Participate in after-hours and weekend support activities when required.

Required / Preferred Qualifications

• 6–8 years of experience as an Application Server Administrator, preferably supporting large-scale Oracle WebLogic environments.
• Strong experience administering WebLogic environments on Unix/Linux platforms.
• Hands-on experience installing, configuring, managing, monitoring, and troubleshooting:
  • Oracle WebLogic
  • Oracle Application Server
  • Oracle Reports Server
  • Oracle OBIEE / Oracle Analytics Server (OAS)
• Strong knowledge of Oracle Solaris 10/11.
• Experience with Oracle virtual environments, including:
  • LDOMs
  • ZFS
  • Zones/Containers
• Experience with:
  • DevOps
  • CI/CD pipelines
  • Kubernetes
  • AKS
  • ARO
  • Cloud services
• Strong understanding of J2EE technologies.
• Experience with:
  • Java Servlets
  • EJB
  • HTML
  • JavaScript
  • JSP
  • SSL/HTTPS
  • Oracle RDBMS
  • Unix Shell scripting
  • Python
  • Windows Server
  • IIS
  • IBM MQ Series
• Experience deploying application code using established Change Management processes.
• Experience with TFS version management and source-control practices.
• Experience configuring and managing COTS products such as:
  • DocuShare
  • OpenText
  • Liquid Office
  • Quality Center
  • Tableau
  • ESRI ArcGIS
  • Other enterprise applications
• Strong understanding of approaches, tools, and techniques for identifying and resolving hardware, software, and application issues.
• Strong interpersonal, problem-solving, and customer-service skills.
• Ability to manage multiple priorities in a fast-paced, high-pressure production environment.
• Ability to work independently and collaboratively to resolve complex technical issues.
• Excellent communication skills with technical and non-technical stakeholders at different organizational levels.
• Strong team-oriented and service-focused approach.