Analysis Skills, Auto Insurance, CompTIA A+, Consulting, Customer Support/Service, Customer Training, Customer/Client Research, Data Processing, Documentation, Driver's License, Establish Priorities, Health Plan, Help Desk, High Voltage (HV), IBM AS-400 Server, Identify Issues, Infectious Diseases, Inventory Management, Microsoft SharePoint, Multiplatform/Cross-Platform, Needs Assessment, Network Administration/Management, Network Connectivity, Network System Hardware, Nonprofit, Peripheral Hardware, Physical Demands, Printers, Problem Solving Skills, Risk Management, Systems Administration/Management, Team Lead/Manager, Telephone Skills, Training/Teaching, Trouble Tickets
LOCATION
Oklahoma City, OK
POSTED
3 days ago
Get to Know Your Team
INTEGRIS Health, Oklahoma''s largest not-for-profit health systems, is seeking a dedicated caregiver to join us in our mission to partner with people to live heathier lives.
Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, Medical benefits through the extensive INTEGRIS Health Network, finanical assistance for continued education, 24/7 health support and more.
Take the first step toward growing your career by joining us.
The Device Support Analyst 2 is responsible for end user data processing equipment for INTEGRIS Health facilities, affiliated entities, and IT customers. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
Associates Degree and/or Technical Certificate in IT and 1 year experience or 2 years experience
Hands-on maintenance and/or setup of personal computers, printers, and peripheral equipment and 2 years customer service
Working knowledge of PCs, printers, servers and networking equipment
A+ certification preferred * Valid Oklahoma drivers license and automobile insurance verification and good driving record for the past three years
INTEGRIS Health is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
The Device Support Analyst 2 responsibilities include, but are not limited to, the following:
Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead
Reviews and recommends hardware solutions, and processes associated paperwork and/or follows assigned procedures for PCs, printers, and terminals
Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory
Arranges and schedules installation or modification with the customer
Provides training to the customer as needed for the installation
Maintains inventory, documentation, records, and reporting tools applicable to department standards
Follows set procedures in managing trouble tickets
Troubleshoots network connectivity across multiple hardware platforms including AS400 The Device Support Analyst 2 reports to the Manager Device Support and Help Desk.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. When performing duties in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids. Must follow standard precautions. Works with high voltages installations and trouble shooting. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
The Device Support Analyst 2 responsibilities include, but are not limited to, the following:
Responds to customer trouble calls as prioritized by the Device Support Analyst Team Lead
Reviews and recommends hardware solutions, and processes associated paperwork and/or follows assigned procedures for PCs, printers, and terminals
Identifies necessary spare parts and components and orders and maintains an adequate stock of spare parts in inventory
Arranges and schedules installation or modification with the customer
Provides training to the customer as needed for the installation
Maintains inventory, documentation, records, and reporting tools applicable to department standards
Follows set procedures in managing trouble tickets
Troubleshoots network connectivity across multiple hardware platforms including AS400 The Device Support Analyst 2 reports to the Manager Device Support and Help Desk.
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. When performing duties in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids. Must follow standard precautions. Works with high voltages installations and trouble shooting. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.