Agile Programming Methodologies, Application Programming Interface (API), Best Practices, Case Management, Cloud Computing, Code Reviews, Computer Telephony Integration (CTI), Continuous Deployment/Delivery, Continuous Integration, Data Quality, DevOps, Equipment Maintenance/Repair, Git, Identify Issues, Jenkins, Knowledge Base, Knowledge Management, Microsoft Windows Azure, Middleware, Offshoring, On Site Support, Performance Tuning/Optimization, Process Management, Production Support, REST (Representational State Transfer), Release Management/Engineering, Requirements Management, SOAP (Simple Object Access Protocol), Sales, Salesforce.com, Schedule Development, Scrum Project Management and Software Development, Service Level Agreement (SLA), Solution Sales