Destination Planner & Concierge

Position: Destination Planner & Concierge (Year-Round)

Location: Aspen/Snowmass, Colorado

Department: Vacation Experience

Reports to: Destination Manager

Employee Category: Hourly, Non-Exempt

Pay Range: $25-$30 per hour

Job Overview:

The Destination Planner & Concierge is a dynamic, service-oriented professional responsible for delivering exceptional member experiences while managing the day-to-day operations of Inspirato luxury residences. This role combines personalized concierge service with hands-on property management, including conducting routine inspections, coordinating vendor services, and ensuring homes meet brand standards for quality, safety, and appearance.

Based in Aspen/Snowmass, the ideal candidate is highly organized, proactive, and familiar with local activities and resources, capable of anticipating member needs and maintaining operational excellence to ensure a seamless and memorable stay. A passion for luxury service, pride in operational rigor, and meticulous attention to detail are essential to consistently elevating the Inspirato experience. Success in this role requires strict adherence to standard operating procedures and checklists, along with a disciplined, proactive approach to residential property care.

Job Responsibilities and Tasks:

• Uphold Excellence: Deliver luxury in every interaction-guest service, communication, and home presentation
• Execute with Precision: Own every detail, from staging to inspections to itinerary delivery, with pride and care
• Create Memorable Stays: Provide top-tier service from planning to departure-stay updated on all procedures to exceed expectations.
• Pre-Trip Planning: Build and review itineraries, maintain constant communication, ensure all guest needs are met, and provide expert destination insights
• Prep & Arrival: Review member profiles, coordinate with team, stock and stage home, finalize itinerary, inspect property before arrival
• Guest Experience: Greet guests, confirm schedules, deliver groceries, manage on-call needs, perform daily check-ins, oversee housekeeping, track incidentals
• Departure & Follow-Up: Present folio, assist with transport, send thank-you note, inspect for damage, begin turnover, submit recap with highlights
• Property Oversight: Execute all SOPs and checklists, lead detailed inspections, ensure maintenance, cleanliness, and overall asset readiness
• Maintenance & Repairs: Schedule preventive and corrective work, respond to emergency maintenance needs, perform light repairs (filters, bulbs, paint, drains, etc.), and handle storm prep
• Project Coordination: Oversee property-related projects with clear timelines, ensuring quality and timely completion

What Excellence Looks Like:

• Anticipate & Elevate: Stay proactive and consistent, creating seamless, high-touch experiences that exceed member expectations
• Own Property Excellence: Lead all maintenance, staging, and inspections with rigor to meet brand and aesthetic standards
• Deliver with Pride & Precision: Execute every detail-checklists to welcome notes-with discipline, care, and luxury-level attention

Desired Qualifications:

• Ability to interact with affluent clientele and deliver on high expectations
• Bachelor's Degree; preferably in hospitality management or business administration
• Hospitality and guest service experience, including solid knowledge of the local area.
• Honest, respectful, trustworthy, dependable, caring, and fun.
• Excellent employee and member interaction.
• Organization and high level of attention to detail with the ability to multitask.
• Excellent oral, and written communication and listening skills.
• Upbeat, positive disposition with a genuine "can do" attitude.
• Proficient with communication technology (MS Outlook, Word, Excel, PowerPoint, and chat applications)
• Flexible schedule, including long days, nights, holidays, and weekends.
• Must be able to lift up to 50 pounds and have a reliable vehicle with a valid Driver's license.

Compensation - $25-$30 per hour

We believe in building a compensation structure that reflects the comparable market pay rate for positions at companies similar in size, revenue generation, and geographic location; in addition to individual factors including seniority, performance-based merit, education/training, and experience related to scope of responsibilities.

About Us:

Based in Denver, Colorado, Inspirato is a luxury travel company providing affluent travelers access to a managed and controlled portfolio of hand-selected vacation options to ensure world-class service and certainty. Our portfolio features 100+ destinations, 350+ luxury homes, 50+ hotels and resorts, and custom travel experiences worldwide, available exclusively to our members.

At Inspirato, our mission is to inspire lasting memories and relationships by enhancing the way our members experience the world. Guided by our core values of care, courage, collaboration, and curiosity, we strive to deliver exceptional service and unique travel opportunities that create unforgettable experiences. Join us in our journey to enrich lives through meaningful connections and inspire a world of lasting memories!

Paid Time Off: Accrues each pay period, totaling 15 days annually, plus nine paid holidays.

Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage.

HSA/FSA/Commuter Benefits: Pre-tax savings and spending plans, including employer HSA contributions.

FAM Trip: After one year of employment, eligible for one three-to-four-night stay per calendar year in an Inspirato property, subject to availability and program terms.

Equal Opportunity Employer

We are passionately committed to promoting diversity, equity, and inclusion in all we do-within our workplace, through our business initiatives, in our marketing efforts, and in the causes we support. As an innovator in the industry, we recognize the valuable role diverse perspectives play in keeping us at the forefront of our business. Together, we span ages, abilities, cultures, races, religions, gender identities, and sexual orientations. We not only embrace those differences; we celebrate them.

Inspirato is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to fostering an inclusive environment where everyone feels valued and respected.

Application deadline: All applications are due by 5pm MST, May 22nd.